Shubham Gupta
Senior SAP CRM Consultant
New Delhi,DL
Summary
Experienced Senior Consultant with a 7 year background in SAP CRM. Strong client handling and interpersonal talents. Skilled in managing, delegating and assigning complex timelines and projects. Proficiency in sales and services.
Overview
6
6
years of professional experience
1
1
Language
Work History
Senior Consultant
HCL Technologies
New Delhi
2022.03 - Current
- Supporting Dell MyQuotes Application to maintain stability
- Handled Dell and EMC Legal Entity Fusion for various regions
- Determined areas for improvement and implemented processes to alleviate problems.
- Interacted with client to gather new requirement and developed several budget plans
- Analyzed problematic areas to provide recommendations and solutions.
- Driving calls with basis and security team for assuring smooth deployment of Monthly and Quarterly release
Senior Consultant
Capgemini
Bangalore
2021.05 - 2022.01
- Determined areas for improvement and implemented processes to alleviate problems.
- Analyzed problematic areas to provide recommendations and solutions.
- Gave budget suggestions for projects, outlining financial needs and forecasting.
- Worked with architects, developers, project managers and business personnel to define application and technical architecture structure to ensure that products and components work together to meet objectives and performance goals as defined in requirements
CRM Consultant
SAP, Dubai water and Electricity Authority
Dubai
2020.09 - 2021.05
- Mapped multiple Business approval process with SAP CRM Process
- Designed and executed SAP CRM IC integration with Avaya
- Handled CRM integration with numerous non-SAP systems
- Extensively worked on SAP CRM Bol and Genil Programming to create custom BSP applications
- Configured BP Roles, Activity Types, Opportunity Types, Number Range, Date Profiles, Text Profiles, Partner Determination Procedure, status Profile, Org. Hierarchy, Action Profile, Navigation Bar profile, views, work centers, direct links.
- Involved in supporting business users during User Acceptance Test (UAT).
- Configured the Web UI, Business Roles, PFCG Roles, Navigation Profile, Work Centers, Technical Profile, etc. Comprehensively involved in designing custom enhancements using various CRM BADIs and CRM WEBUI.
CRM Consultant
SAP, Wasl Asset Management Group
Dubai
2019.09 - 2020.09
- To deliver and implement the quality solutions on-time by gathering requirements from the business.
- Configured the Web UI, Business Roles, PFCG Roles, Navigation Profile, Work Centers, Technical Profile, etc. Comprehensively involved in designing custom enhancements using various CRM BADIs and CRM WEBUI.
- Interacted with the client to gather the new requirement and enhancements in the application.
- Good experience in all functionalities of IC Web Client including BSPs, development of custom Views, custom fields and buttons attaching functionality to it.
- Implemented Transaction Launcher to call a custom ECC screen via action button in CRM Service transaction page
CRM Technical Consultant
SAP, Tata Consultancy Services
Bengaluru
2016.07 - 2019.09
- Completed Training in TCS Ahmedabad for SAP ABAP OO for 1months and internal training for SAP CRM, Total Work Experience of 3.2 years in SAP ABAP/ CRM Project.
Education
Bachelor of Technology - Electrical And Electronics
Krishna Institute of Engineering And Technology
Ghaziabad 2012.07 - 2016.05
Skills
SAP CRM
SAP ABAP
SAP EWM
Python
Google powered Appsheet
Microsoft products
HTML CSS
Timeline
Senior Consultant
HCL Technologies
2022.03 - Current
Senior Consultant
Capgemini
2021.05 - 2022.01
CRM Consultant
SAP, Dubai water and Electricity Authority
2020.09 - 2021.05
CRM Consultant
SAP, Wasl Asset Management Group
2019.09 - 2020.09
CRM Technical Consultant
SAP, Tata Consultancy Services
2016.07 - 2019.09
Bachelor of Technology - Electrical And Electronics
Krishna Institute of Engineering And Technology
2012.07 - 2016.05