Shubham Gupta
Servicenow Solution Architect / Functional Consultant
Noida
Summary
Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 8 years of experience in similar roles.
Excellent communication skills and extensive experience working with clients and partners.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
Work History
Associate Consultant
HCL Technologies
10.2022 - Current
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Developed strong relationships with clients, fostering trust and ensuring long-term partnerships.
- Helped team of 6 lead consultants optimize efficiency of current systems by conducting training sessions.
- Analyzed complex data sets, identifying trends and patterns crucial for informed decision-making in various projects.
- Assisted development of sales proposals by crafting compelling narratives highlighting our firm''s capabilities and expertise.
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Conducted research to evaluate systems design and process efficiency.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
Consultant
Deloitte USI
Gurugram
5 2021 - 10.2022
- Daily Tasks include Requirement gathering, Scrum calls, Agile management, SDLC Management
- Worked on ITSM , HRSD , ITOM and multiple modules to drive customer excellence.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Assist Development team with functional queries
- Update required internal and external stakeholders with current project progress
- Creating Business Level document and flowcharts to streamline gathered requirements
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients
Business Analyst, Functional Consultant
Inmorphis Technologies
05.2020 - 05.2021
- Business Analyst and Business Process Consultant
- Engaged with customer over complex ITSM implementation for Incident , Problem , change , knowledge management , Major incident management.
- Developing complex KPI reporting using ServiceNow reporting module.
- Daily Tasks include getting involved in end to end development activity, Analyzing and Removing development road blockers
- Assist Development team with functional queries
- Update required internal and external stakeholders with current project progress
- Creating Business Level document and flowcharts to streamline gathered requirements
- Able to Configure reports within ServiceNow
- Able to configure ATF.
Business Analyst, Functional Consultant
Input Zero Technologies Pvt Ltd
09.2018 - 05.2020
- Currently working as Business Analyst and ITIL & ServiceNow Functional Consultant
- Routine tasks include requirement gathering, preparation of FRS, handbooks and user guides
- Pre-Planning of project based on the presales understanding and setting up the right agenda and setting up right expectations
- Analyze client’s business requirements and process through document analysis, interviews, workshops and workflow analysis
- Communicate client’s business requirements and by constructing easy to understand data and process models
- Creating user stories and sprints
- Setting up and leading scrum calls with development and testing teams throughout the SDLC
- Conduction 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify client’s requirements are met and quality is maintained
- Timesheets creation and resource management and communication to both clients and internally.
Business Analyst
Genpact India Ltd.
12.2017 - 09.2018
- Worked as Business Analyst handling internal project for ServiceNow
- Routine tasks include requirement gathering, preparation of FRS, handbooks and user guides
- Doing GAP analysis and understanding risk related to requirement implementation
- Identify and reconcile errors in client’s data to ensure accurate business requirements
- Conducting Quality checks.
Education
High School Diploma -
Campus School
Pantnagar 03.2006 - 03.2007
Intermediate - Science - Maths/ Computer
Campus School
Pantnagar, India 04.2001 - 05.2010
B.TECH - Mechanical
SLSET
Kichha, India 05.2010 - 05.2014
MBA - IT And Marketing
Accurate College of Management
Greater Noida 05.2016 - 05.2018
Skills
ServiceNow
Solution Architect
Process Analysis
Planning and execution
Public Speaking
ITSM , APM , PPM
Keycertifications
- Certified System Admin (CSA ServiceNow)
- Certified Application Developer (CAD)
- CIS - ITSM
- CIS APM , CIS PPM
- Azure Certified Admin (Simplilearn)
- Google Certified Adwords Professional
Timeline
Associate Consultant
HCL Technologies
10.2022 - Current
Business Analyst, Functional Consultant
Inmorphis Technologies
05.2020 - 05.2021
Business Analyst, Functional Consultant
Input Zero Technologies Pvt Ltd
09.2018 - 05.2020
Business Analyst
Genpact India Ltd.
12.2017 - 09.2018
MBA - IT And Marketing
Accurate College of Management
05.2016 - 05.2018
B.TECH - Mechanical
SLSET
05.2010 - 05.2014
High School Diploma -
Campus School
03.2006 - 03.2007
Intermediate - Science - Maths/ Computer
Campus School
04.2001 - 05.2010
Consultant
Deloitte USI
5 2021 - 10.2022
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