Shubham Gupta
Uttar Pradesh
Summary
As a service enginner at Awev Solutions Pvt Ltd, I provided technical support to dealer & customer which required a high level of communication and interpersonal skills. I also visit at dealership for testing lithium-ion batteries. I often interacted with customer to resolve their issues, ensuring that they recieved promt and professional assistance. I also maintaining detailed records of customer interaction and service report.
Overview
3
3
years of professional experience
Work History
Service Engineer
Awev Solutions Pvt Ltd
Chennai
09.2024 - Current
- Conducted routine maintenance checks to ensure optimal performance.
- Diagnosed technical issues and provided timely solutions to clients.
- Documented service processes and maintained accurate records of repairs.
- Communicated effectively with clients to understand their service requirements.
- Provided technical support for customers on site or remotely via phone or email.
- Maintained accurate records of work performed in order to ensure quality assurance.
Junior Engineer
Mitsubishi Electric Automotive Pvt Ltd
Gurugram Manesar
06.2023 - 08.2024
- Conducted quality inspections on components to ensure compliance with standards.
- Participated in product testing to evaluate performance and reliability of systems.
- Performed inspections of finished constructions.
- Conducted quality checks at various production stages to ensure standards were met.
- Utilized measurement tools to verify dimensions and tolerances of products.
- Followed industry standards and manufacturer instructions to calibrate measurement tools.
- Identified root causes of defective parts through analysis of data from internal audits, inspections, tests.
Junior Engineer
Bhagvati Products Ltd
Rajasthan
09.2022 - 05.2023
- Collaborated with team members to streamline workflow and improve efficiency.
- Monitored inventory levels and assisted in stock replenishment activities.
- Followed safety protocols to promote a safe working environment.
- Inspected finished products to verify conformity to quality standards.
Education
Diploma In Engineering - Electrical Engineering
Govt Polytechnic Mohammadi Kheri
Uttar Pradesh07-2022
Intermediate - Science
R B S B Singh Inter College
Uttar Pradesh06-2019
High School -
R B S B Singh Inter College
Uttar Pradesh06-2017
Skills
- Communication
- Customer Support
- Dealer Management
- After Sales Service
- Customer Service Management
- Electric Vehicles
- Lithium-ion Batteries
- DMS
- Warranties
- Technical support
- Customer Complaints
- Rejection Analysis
- Inventory management
- Process
Languages
Hindi
Elementary (A2)
A2
English
Beginner (A1)
A1
Affiliations
Served as a member of the operation team for the
Timeline
Service Engineer
Awev Solutions Pvt Ltd
09.2024 - Current
Junior Engineer
Mitsubishi Electric Automotive Pvt Ltd
06.2023 - 08.2024
Junior Engineer
Bhagvati Products Ltd
09.2022 - 05.2023
Diploma In Engineering - Electrical Engineering
Govt Polytechnic Mohammadi Kheri
Intermediate - Science
R B S B Singh Inter College
High School -
R B S B Singh Inter College