SHUBHAM GUPTA
Ghaziabad
Summary
14 years demonstrated history of working in the various industry. Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
14
14
years of professional experience
Work History
ASSISTANT MANAGER OF ADMINISTRATION
Honda cars India ltd
Greater Noida
12.2022 - Current
- Assisted with administrative tasks to support daily operations across departments.
- Helped manage scheduling and resource allocation for team projects.
- Aided in communication between management and staff to promote alignment.
- Supported documentation processes to meet company compliance standards.
- Assisted with budget management and expense tracking for administrative tasks.
- Helped organize meetings and events to ensure effective logistics and participant involvement.
- Provided administrative assistance to senior management personnel.
- Engaged customers through effective interpersonal and communication skills.
- Facilitated expat management by coordinating visa processing, housing, family support, and repatriation.
SENIOR FACILITY EXECUTIVE & HR
Lava International Limited
Noida, India
05.2015 - 12.2022
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Assisted with meetings and conference room reservations.
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 33%.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Organized memorable and exquisite travel itineraries and vacations for employee, distributor, retailer and business executives
- Managing Travel desk(Hotel Booking, Ticketing) at Pan India level & MICE booking of company
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
FRONT OFFICE SUPERVISOR
Country Inn & Suites by Carlson
Gha, India
10.2013 - 05.2015
- Reception Supervisor and Guest Relations operations.
- Handling Reception Operations by exercising following functions like departure control, room blocking, room checking, taking Check-in, Check-Outs & concierge services.
- Handling Guest Complaints by giving spontaneous resolution and offer appropriate service recoveries.
- Facilitate team in blocking rooms based on guest profile or any special requests.
- Support Duty Manager by providing data on escorting, guest feedback, absenteeism, special guest requests, important arrivals etc.
- Coordinating with Travel agents, corporate and finance on guests’ billing issues.
- Handling Room Inventory of 216 room property.
- Efficient in working in OPERA EXPRESS as PMS.
- Maintain reports like Competition Sheet, DSR, Complementary Report, Club Carlson Membership enrolment report.
- Maintain record of Guest Ledger Account and their High Balance effective control over Pay Master.
- Prepared agendas and took notes at meetings to archive proceedings at daily Shift meetings
- 80% Guest Satisfaction achieved on Medallia
FRONT OFFICE ASSISTANT
Country Inn & Suites by Carlson
Gha, India
09.2012 - 10.2013
- Managed reception operations by executing tasks such as departure control, room blocking, check-in and check-out procedures, and concierge services.
- Handled cash transactions during shifts, including opening and closing cash floats.
- Maintained adherence to brand standards for service quality.
- Promoted Carlson's loyalty program to enhance customer engagement.
- Received and directed phone calls while overseeing the business center and meeting arrangements.
- Facilitated 100 check-in and check-out processes within each shift.
- Welcomed visitors and clients upon arrival, providing assistance and responding to inquiries to foster positive relationships and retention.
- Monitored visitor access and issued identification badges to uphold safety and security protocols.
Education
Bachelor of Science - Hotel Management & Catering Technology
Institute of Hotel Management Catering Technology
Meerut07.2012
High School Diploma - undefined
Deep Memorial Public School
Ghaziabad05.2008
Skills
- Office Administration & operations Management
- Events Planning & coordination
- Vendors & Facility Management
- Employee Onboarding & Orientation
- Budget and Expense Tracking
- Expatriate Management
- Process Improvements & Compliance Support
- Assets Management & Disposals
- Corporate Travel Management
- Microsoft Excel, Word, PowerPoint & Outlook
- Stakeholder Relationship Management
- Time Management & Multitasking
LANGUAGES
English: C2 Proficient
Hindi: C2 Proficient
Interests
Adventure activities trekking Camping, Passionate for driving car, Travelling
ADDITIONAL INFORMATION
- Awards and Recognition:
- STAR of the month award for arranging best conference and Incentive tours in short span of time.
- Appreciation letter from Resident Manager during the training in Front Office.
- Worked for Indian first ever formula-1 grand prix in Food & Beverage Service.
- Awarded with Bravo Certified Awards from Carlson group of Hotels for achieving Guest Satisfaction level.
- Awarded By MTM(MICE travel mart) for organizing best dealer & Incentive tour 2017, 2018,2019 & 2022.
- Star & Super Star award for competency like Agility, Innovation & Integrity.
- Awarded with Director’s Award for Ensuring well-being of Covid-19 affected employees with 24/7 availability and support.
Timeline
ASSISTANT MANAGER OF ADMINISTRATION
Honda cars India ltd
12.2022 - Current
SENIOR FACILITY EXECUTIVE & HR
Lava International Limited
05.2015 - 12.2022
FRONT OFFICE SUPERVISOR
Country Inn & Suites by Carlson
10.2013 - 05.2015
FRONT OFFICE ASSISTANT
Country Inn & Suites by Carlson
09.2012 - 10.2013
High School Diploma - undefined
Deep Memorial Public School
Bachelor of Science - Hotel Management & Catering Technology
Institute of Hotel Management Catering Technology