Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic
Shubham Jadoun

Shubham Jadoun

Ghaziabad

Summary

Experienced content moderator specializing in managing online community interactions and enforcing guidelines. Proficient in digital publishing platforms and social media management tools, enabling effective monitoring and moderation of user-generated content. Strong analytical skills and attention to detail facilitate handling sensitive situations with discretion. Proven track record in maintaining brand integrity and fostering safe online environments for positive user experiences. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.

Overview

1
1
year of professional experience
3
3
Certificates

Work History

Content Moderator

Tech Mahindra
Noida
08.2024 - 11.2025
  • Reviewed content for compliance with internal policies and procedures.
  • Monitored user-generated content to identify violations of community standards.
  • Provided guidance and support to new moderators in order to ensure high quality standards are met.
  • Provided support by giving an appropriate resolution.
  • Utilized Excel to create pivot tables, conduct attrition analysis, and apply functions such as VLOOKUP and SUM to manage associate data, and track weekly accuracy.
  • Collaborated closely with Quality Assurance teams and Team Leads to resolve performance defects and enhance overall process quality.
  • I have a good understanding of operational processes and quality standards, along with an analytical mindset that helps me review performance trends and identify areas for improvement.

Education

Master Of Business Administration (MBA) - Business Analytics

Amity University
Noida
12-2024

Bachelor Of Commerce (BCom) - Commerce

Mahatma Jyotiba Phule Rohilkhand University
Bareilly
12-2021

12th - Commerce

Bishop Conrad Senior Secondary School
Bareilly

10th -

Bishop Conrad Senior Secondary School
Bareilly

Skills

  • Business analytics and statistics
  • Data visualization and reporting
  • Microsoft Excel and Power BI
  • Python and MySQL
  • Leadership and critical thinking
  • Communication skills
  • Time management

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
German
Beginner
A1

Certification

Data Science Certification — Ducat.

Accomplishments

Bravo Award for Outstanding Performance — Tech Mahindra.

Timeline

Content Moderator

Tech Mahindra
08.2024 - 11.2025

Master Of Business Administration (MBA) - Business Analytics

Amity University

Bachelor Of Commerce (BCom) - Commerce

Mahatma Jyotiba Phule Rohilkhand University

12th - Commerce

Bishop Conrad Senior Secondary School

10th -

Bishop Conrad Senior Secondary School
Shubham Jadoun