Shubham Jain

Technical Support Representative dedicated to providing quality care for ultimate customer satisfaction.

Proven ability to establish and maintain excellent communication and relationship with customers.

Dedicated to identifying stakeholders needs and delivering effective solutions to all problems.

Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

Developed new sales opportunities through development and rollout of promotional plans.

Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.

Defined work plans in alignment with stakeholder requirements.

Managed customer relations through communication and helpful interactions.

Maintained relationships with customers to maximize sales opportunities and customer experienece.

Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion.

Ensure all requests are handled within required service standard.

Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning

Adhere to stated policies and procedures relating to quality management

Promoted sales resulting in great value add to the company's profit

• Assisted customers with inquiries and resolved issues quickly.
• Documented customer interactions in the support system accurately.
• Provided product information and recommendations to enhance satisfaction.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.
• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.