Shubham Khandelwal
Banker
Gurgaon
Summary
Accomplished Key Account Manager with a proven track record at IndusInd Bank Ltd, enhancing client satisfaction and expanding product offerings to drive revenue growth. Skilled in sales lifecycle management and customer rapport, I excel in developing strategic sales plans and fostering strong client relationships, resulting in consistent business development and account growth.
Overview
7
7
years of professional experience
Work History
Key Account Manager
IndusInd Bank Ltd
Gurgaon
07.2024 - Current
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Relationship Manager
Icici Bank Ltd
Bharatpur, Rajasthan
03.2023 - 07.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Implemented CRM best practices, improving data accuracy and usability for client management.
- Enhanced client communication through adoption of new digital tools, improving accessibility and response times.
- Enhanced team productivity by leading weekly strategy meetings focused on client engagement and conflict resolution.
Personal Banker
Hdfc Bank Ltd
Deeg, Rajasthan
03.2020 - 02.2023
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Maintained customer records and updated account information.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
Customer Service Officer
Axis Bank Ltd
Hindaun, Rajasthan
02.2018 - 02.2020
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Bachler In Commerce - Accounting, Economics
S. S. Jain Subodh P.g.college
Jaipur 07.2015
Skills
Customer rapport
Sales lifecycle management
Account development
Business Development
Product and service sales
Timeline
Key Account Manager
IndusInd Bank Ltd
07.2024 - Current
Relationship Manager
Icici Bank Ltd
03.2023 - 07.2024
Personal Banker
Hdfc Bank Ltd
03.2020 - 02.2023
Customer Service Officer
Axis Bank Ltd
02.2018 - 02.2020
Bachler In Commerce - Accounting, Economics
S. S. Jain Subodh P.g.college