Summary
Overview
Work History
Education
Skills
Timeline
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Shubham Khandelwal

Banker
Gurgaon

Summary

Accomplished Key Account Manager with a proven track record at IndusInd Bank Ltd, enhancing client satisfaction and expanding product offerings to drive revenue growth. Skilled in sales lifecycle management and customer rapport, I excel in developing strategic sales plans and fostering strong client relationships, resulting in consistent business development and account growth.

Overview

7
7
years of professional experience

Work History

Key Account Manager

IndusInd Bank Ltd
Gurgaon
07.2024 - Current
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Built and maintained strong client relationships to drive business growth.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.

Relationship Manager

Icici Bank Ltd
Bharatpur, Rajasthan
03.2023 - 07.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Implemented CRM best practices, improving data accuracy and usability for client management.
  • Enhanced client communication through adoption of new digital tools, improving accessibility and response times.
  • Enhanced team productivity by leading weekly strategy meetings focused on client engagement and conflict resolution.

Personal Banker

Hdfc Bank Ltd
Deeg, Rajasthan
03.2020 - 02.2023
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Maintained customer records and updated account information.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Presented new and additional products and services to existing customers.

Customer Service Officer

Axis Bank Ltd
Hindaun, Rajasthan
02.2018 - 02.2020
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Education

Bachler In Commerce - Accounting, Economics

S. S. Jain Subodh P.g.college
Jaipur
07.2015

Skills

Customer rapport

Timeline

Key Account Manager

IndusInd Bank Ltd
07.2024 - Current

Relationship Manager

Icici Bank Ltd
03.2023 - 07.2024

Personal Banker

Hdfc Bank Ltd
03.2020 - 02.2023

Customer Service Officer

Axis Bank Ltd
02.2018 - 02.2020

Bachler In Commerce - Accounting, Economics

S. S. Jain Subodh P.g.college

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