Shubham Kumar

Cloud Engineer

Gurgaon

Summary

Cloud Engineer specializing in Azure and cloud architecture design. Proficient in enhancing system performance and customer satisfaction through proactive monitoring and troubleshooting. Skilled in streamlining deployment processes and resolving complex issues. Experienced in cloud infrastructure management and technical support, utilizing problem-solving skills to address complex technical issues and enhance system performance. Knowledgeable in cloud platforms, scripting, and customer communication, ensuring efficient and effective support.

Overview

years of professional experience

Certifications

Work History

Cloud Support Engineer

Tech 4 Logic Pvt Ltd

05.2023 - Current

Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
Streamlined deployment processes with the integration of automation tools and best practices.
Enhanced system performance by optimizing cloud infrastructure and implementing scalable solutions.
Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
Improved application performance by identifying bottlenecks and implementing appropriate solutions.
Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.

Education

Bachelor of Engineering - Computer Science

Sinhgad Institute Of Technology

Lonavla, India

04.2001 -

Skills

Monitoring tools

Customer support

Cloud architecture design

Azure proficiency

Cloud computing

Network troubleshooting

Certification

Microsoft Azure AZ-900

Timeline