Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
Certification
Timeline
Generic
Shubham Kumar

Shubham Kumar

Karnal

Summary

Results-driven Operations Manager at Zomato with expertise in data analysis and project management. Proven track record of enhancing team performance and achieving high customer satisfaction. Adept at cross-functional collaboration and mentoring, I thrive in dynamic environments, consistently delivering strategic insights and solutions that drive operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Zomato
Karnal
08.2021 - Current
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Daily meeting with the team members and acting as a single point of contact in the absence of my manager.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives, and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified areas of deficiency, and performed root-cause analysis to solve problems.
  • Created detailed reports on the performance of individual departments within operations.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Customer Care Executive

AEGIS BPO
Karnal
08.2016 - 04.2017
  • Taking calls of BSNL Broadband, RHD, DHD, Prepaid and Postpaid Customer's from Haryana, Punjab, Himachal, J&K states, and solve their queries and Maintain the Quality Score above 85% with customer satisfaction, also achieve CSAT score on monthly basis
  • Assigned work and monitored performance of project personnel.
  • Enhanced customer service delivery by implementing feedback received from customer surveys.

Education

BBA -

KITM
INDIA
05.2019

12TH -

CBSE
INDIA
05.2014

10th -

CBSE
05.2012

Skills

  • Data analysis
  • Project management
  • P&L management
  • Fleet management
  • Cross-functional collaboration
  • Dedicated to work
  • Eager to learn
  • Positive attitude
  • Microsoft Excel
  • Leader mentorship

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency
  • Language, Full Professional Proficiency

Hobbies and Interests

  • Learning
  • Travelling
  • Explore Indian States

Accomplishments

  • I have been a part of a competition in the current organization in 2023, secured a top rank, and won a trip to Goa
  • Also won the Logistic Champion Award in the JAS quarter
  • Won the same award in the JFM and AMJ quarters, respectively
  • I just became a part of the Core Team, where I am supposed to perform all assigned tasks during the probation period.

Certification

  • Completed an advanced Excel course from Simplilearn
  • Pursuing a data analyst course from Cloudy ML

Timeline

Operations Manager

Zomato
08.2021 - Current

Customer Care Executive

AEGIS BPO
08.2016 - 04.2017

BBA -

KITM

12TH -

CBSE

10th -

CBSE

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Shubham Kumar