Shubham Kumar
Technical Support Engineer
Noida,UP
Summary
An Experienced IT Operations Specialist with over 3+ years in Network Support, NetOps, and Security Policies. Offering a comprehensive understanding of network administration, system optimization, and troubleshooting as an IT operational support. Certified Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
NETX SECURITY SOLUTIONS
Noida
04.2022 - Current
- Installed and maintained firewall policies to ensure optimal network security operations.
- Provided technical support to clients using security software and hardware.
- Troubleshot network issues, implementing effective solutions to improve performance and security.
- Monitored, configured, and upgraded firewall hardware and associated security protocols.
- Utilized diagnostic tools such as ping, traceroute, Wireshark, and telnet for network traffic troubleshooting.
- Configured NAT policies tailored to specific business requirements.
- Managed all phases of LAN/WAN, focusing on bandwidth management and security policy implementation.
Network Operations (NOC)
IPNET BROADBAND
01.2022 - 03.2022
- Monitor and manage the day-to-day 24/7 uptime of all core devices.
- Streamlined IT support for Business clients by resolving complex technical issues with a 95% first call resolution rate, ensuring high client satisfaction and minimizing downtime.
- Provided base-level IT support to non-technical personnel within the business & provided direct customer support when required.
- Managed escalated cases from junior support staff, taking ownership of critical issues and collaborating with cross-functional teams to find solutions.
Education
Master's - Network Administration, Operating System, Network and Server Administration, CCNA (Routing and Switching), Basic Linux Operations, Hardware and OS Installation
Jetking – Laxmi Nagar
Delhi01.2022
Bachelor's of Commerce - Corporate Accounting, Cyber Crimes and Law
Delhi University – ZHDCE
Delhi01.2021
Skills
- Network Configuration & Security
- Firewall Configuration & Policy Management
- Virtualization
- Hyper V
- Desktop Support
- NAS
- NVR
- TCP/UDP and Protocols
- FTP
- VLAN
- SSH
- Static routing
- DNAT
- IPv4 Networking
- LAN Troubleshooting
- WAN Troubleshooting
Personal Information
Title: Network Support Engineer
Timeline
Technical Support Engineer
NETX SECURITY SOLUTIONS
04.2022 - Current
Network Operations (NOC)
IPNET BROADBAND
01.2022 - 03.2022
Master's - Network Administration, Operating System, Network and Server Administration, CCNA (Routing and Switching), Basic Linux Operations, Hardware and OS Installation
Jetking – Laxmi Nagar
Bachelor's of Commerce - Corporate Accounting, Cyber Crimes and Law
Delhi University – ZHDCE