Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shubham Kumar

Executive
Pune

Summary

Dynamic executive with a proven track record at Concentrix Daksh India Pvt Ltd, enhancing customer satisfaction through effective communication and innovative problem resolution. Skilled in negotiation and customer retention, I successfully mentored junior staff, fostering leadership and driving organizational performance improvements.

Overview

3
3
Languages
3
3
years of professional experience

Work History

Executive

Concentrix Daksh India Pvt Ltd
09.2023 - Current
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Bachelor of Arts - Economics

Magadh University
Gaya, India
04.2001 -

Level B2 - German Language

English And Foreign Language Institute
Vadodara, India
04.2001 -

High School Diploma -

Gaya Evening Collage
Gaya, India
02-2018

Skills

Customer service expertise

Problem resolution

Executive support

Customer retention

Negotiation skills

Communication skills

Timeline

Executive

Concentrix Daksh India Pvt Ltd
09.2023 - Current

Bachelor of Arts - Economics

Magadh University
04.2001 -

Level B2 - German Language

English And Foreign Language Institute
04.2001 -

High School Diploma -

Gaya Evening Collage
Shubham KumarExecutive