Shubham Kumar Sinha

· Worked under the SPF (Seller Protection Fund) Team for Flipkart Internet Pvt Ltd. providing satisfactory information relational guidance according to seller’s requirement.

· Worked in TDS (Tax Deduction at Source) Team helping sellers to claim TDS return from Income Tax of India.

· Collected, Monitored and Evaluated seller’s requirements to achieve desired retention and satisfaction.

· Demonstrated the ability to be patient, professional and considerate with other co-workers. Effectively support the colleagues by evaluating their individual learning styles and provide support.

· Excellent communication skills both in group settings and one-on-one.

· Perform as a member of leadership team, where each member embraces and leverages each other talents to achieve their full potentials.

· Focused on diving associate cases and lobbies to find areas of strength as well as opportunity.

· Handling game-based queries for Global based customers, through email Comprehend the customer requirement.

· Well & suggest apt resolutions Ensuring maximum Customer Satisfaction on every query.

• Managing & administration of internal content like processes, procedure, work instructions and global content.
• Used content management system to analyze user engagement and website traffic metrics.
• Making sure to quality check the uploaded content meet organizational standards.
• As a Content manager rectify that contents are audit ready and are reviewed periodically.

Content Management Specialist:

• Managing & administration of internal content like processes, procedure, work instructions and global content.
• Used content management system to analyze user engagement and website traffic metrics.
• Making sure to quality check the uploaded content meet organizational standards.
• As a Content manager rectify that contents are audit ready and are reviewed periodically.

QA Tester:

• Creation of test cases as per the sprint & client requirements following Agile practice.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle (SDLC).Using Jira tool to report bug to development team.
• Execute test plans manually and conduct functional and exploratory testing.
• Create and maintain test data, tools and scripts.