Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shubham Lamba

Shubham Lamba

Ghaziabad

Summary

Seeking an position in an organization which provides me with the opportunity to enhance my skills and knowledge with contributing to the growth of the organization Reliable employee seeking position. Offering excellent communication and good judgment. Accomplished Client Service Executive passionate about bettering brand reputation and serving clients. Trustworthy and enthusiastic with fluency in English and Hindi. Excellent mediation and problem-solving abilities. Multitasks to meet all deadlines.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Client Service Executive

Mind Shaper Technologies Pvt. Ltd.
Gurgaon
06.2023 - Current
  • Provided customer service support to clients, responding quickly and accurately to inquiries.
  • Developed and maintained positive relationships with clients through efficient problem solving techniques.
  • Processed client orders in a timely manner, ensuring accuracy and quality of service.
  • Researched and resolved customer complaints in an effective and professional manner.
  • Assisted customers in navigating the website for product information and ordering processes.
  • Monitored incoming emails, phone calls, and other communication channels for client inquiries.
  • Collaborated with sales team members on promotional strategies targeting existing customers.
  • Performed administrative duties such as filing documents and updating databases accordingly.

Sales Executive Intern

Future Retail Group
10.2021 - 11.2021
  • Project planning and development; Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
  • Produced high-volume orders to effectively meet customer demand.
  • Customised service offerings to accommodate consumer needs.
  • Identified and analyzed potential customer base to develop strategies for increasing sales.
  • Created presentations outlining product features and benefits to customers.
  • Provided support to the sales team in preparing quotes, proposals, and contracts.
  • Assisted with marketing campaigns by creating promotional materials such as flyers and brochures.
  • Developed an understanding of company policies and procedures related to sales processes.

Education

Bachelor of Business Administration - International Business Management

Institute of Management Studies ,Ghaziabad
Ghaziabad, UP
2023

12TH - Science

Swarajaya Senior Secondary School
Alwar, RJ
2020

10TH -

St Xaviers High School
NAGPUR
2018

Skills

  • Time Management Skills
  • Product Promotion
  • Microsoft SharePoint
  • Strategic Marketing
  • Market Trends Analysis
  • Relationship Building
  • Marketing Program Management
  • Budget Forecasting
  • Market Research Analysis
  • Strategic Planning and Alignment
  • Customer Relationship Management (CRM)
  • Verbal and Written Communication
  • B2B Marketing

Certification

  • MBA Prep Foundation- IIMBx
  • Foundations of Project Management - Google ( Coursera)
  • The Fundamentals of Digital Marketing- Google Digital Garage
  • Digital Advertising Certified- HubSpot Academy
  • Communication Skills- TCS (TATA Consultancy Services)
  • Introduction to Digital Marketing- Great Learning

Timeline

Client Service Executive

Mind Shaper Technologies Pvt. Ltd.
06.2023 - Current

Sales Executive Intern

Future Retail Group
10.2021 - 11.2021

Bachelor of Business Administration - International Business Management

Institute of Management Studies ,Ghaziabad

12TH - Science

Swarajaya Senior Secondary School

10TH -

St Xaviers High School

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Shubham Lamba