Shubham Lingam
Hyderabad
Summary
Skilled Salesforce developer with more than 7 years of experience working with customers in technology, public sector, and finance. Actively seeking a full-time opportunity to enrich my experience, contribute significantly to the success of my organization, and expand the horizon of my knowledge. Has experience working with Sales Cloud, Community Cloud, Service Cloud, and NPSP (Nonprofit Success Pack).
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Senior Salesforce Consultant
HCLTech
Hyderabad
05.2024 - Current
- Collaborated in an integrated environment with multiple external systems, such as SAP and Oracle CPQ.
- Improved the case creation logic. Whenever a user submits a quote for approval from the Oracle CPQ side, and the quote upsert integration updates the quotes, the trigger initiates and checks for the reason field for the case and type of cases. I added logic in Apex to handle multiple reasons in the text field to create more than one case and their assignments.
- Ensured timely defect resolution for every sprint.
- Handled price book sync issues by making sure the price book and products are correctly configured.
- Enhanced partner lookup controller to retrieve customer details and account numbers from CareFusion API.
- Collaborated with SAP and Oracle teams to address interdependent defects.
- Worked with screen flows to create the Account subcategory assignment feature.
- Helped team members with technical doubts, and resolved critical bugs on time.
- Took part in the sprint planning and point estimation session.
- Worked with custom permissions and permission to implement validation bypass.
- Handled DevOps process documenting and deploying changes from the development to the staging organizations in a regular sprint cycle using Copado.
Salesforce Consultant
KPMG Global Services
Pune
08.2022 - 05.2024
- Worked on an end-to-end development of the NPSP project for the KPMG Foundation to build the donation process, recurring donation process, using Opportunity, Account, Recurring Donation, and GAU allocation objects in NPSP.
- Used a custom email service and Apex to fetch the emails generated by the ASP form on the client side to automate the opportunity and recurring donation record creation.
- Integrated Guidestar API to Salesforce for retrieving tax search info from Guidestar on account (universities) records, and verifying 501(c) tax status of accounts in Salesforce. This verification allowed the account to receive donations in the calendar year.
- Designed a batch Apex to generate a text file from opportunity info and made that TXT file available to PeopleSoft teams.
- Designed a custom exception object and overloaded a function in the Apex class to log custom exceptions.
- Designed batch apex and vf to send autogenerated pdf tax form once every calendar year and sent that form to all the contacts (Donors) who donated more than 250$ in respective calendar year.
- Design customized reports and dashboards to track sales performance metrics.
- Lead Weekly client connect to discuss requirements.
- Developed custom object and fields to meet customer requirements.
- Used out-of-the-box NPSP settings to manage Opportunity Naming settings.
Salesforce Developer
CIN7
Ahmedabad
12.2021 - 08.2022
- Lead a team of four to analyze, design, build, and test new components or enhancements to existing modules in the sales cloud organization.
- Trained new recruits by providing regular knowledge-transfer sessions.
- Designed user provisioning on the customer portal using Apex and LWC.
- Worked with different Salesforce functionalities, like flows, validation rules, Apex triggers, LWC, and profiles.
Software Development Analyst
Accenture
Bengaluru
12.2018 - 12.2021
- Part of a team of 23 to develop, enhance, and maintain the Salesforce application as per client requirements.
- Worked to deliver changes for multiple clients implementations getting hands with multiple clouds (Sales, Service, financial cloud).
- Worked with standard Veeva features like products, calls, vault, and remote meetings.
- Designed batch Apex for account territory management.
- Deployed changes from the dev to the staging org using changesets, VSCode, and the Git repo.
- Created Reports, Dashboards and apex batches.
- Impact analysis of the issues reported by businesses, and fixing the bugs on time.
- Responsible as a developer to work on the enhancement tickets, which involve writing triggers, Apex classes.
- Worked on the production issue analysis.
- Conducted client connections at regular intervals to discuss enhancements.
- Design, build, and configure applications to meet business process and application requirements.
Education
Bachelor of Engineering - CSE
Government Engineering College
BilaspurSkills
- Salesforce
- Apex
- Lightning web components
- Asynchronous apex
- Integrations
- Lightning flows
- Soql
- Configurations
Certification
- Salesforce Certified Administrator (ADM201)
- Salesforce Certified Platform Developer 1 (PD1)
- Salesforce Certified Platform App Builder
- Salesforce Certified Associate
- Salesforce Certified Omnistudio Developer
- Salesforce Certified AI Associate
- Salesforce certified Data Cloud Consultant
- Salesforce Certified Platform Developer 2
Languages
English
Advanced
C1
Timeline
Senior Salesforce Consultant
HCLTech
05.2024 - Current
Salesforce Consultant
KPMG Global Services
08.2022 - 05.2024
Salesforce Developer
CIN7
12.2021 - 08.2022
Software Development Analyst
Accenture
12.2018 - 12.2021
Bachelor of Engineering - CSE
Government Engineering College