Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Training
Timeline
Generic
Shubham Maithani

Shubham Maithani

Dehradun,UT

Summary

6 +years experiences develop strategies to streamline supply chain operations, ease costs and expenses through strategic sourcing, and improve accuracies with inventory management. Strategize performance improvement initiatives that boost productivity. Mobilize teams to meet stakeholder expectations.

Overview

7
7
years of professional experience

Work History

Customer Support Program Specialist (Oracle/S.F)

ICA Expert
Gurgaon
05.2019 - Current

• Customer service: Prioritizing customer concern and work to provide them best solution.

• Escalations: Working on product escalation and help customer on resolve issue in timely manner.

• Customer satisfaction: Provide resolution within 48 hours to retain elevated level of customer satisfaction.

• Inventory Forecasting: Coordinating with inventory planner to replenish stock and forecasting.

• Backlog orders: Ensuring to clear backlog of aging orders and keep a track of it.

• Grievance handling: Work closely with customer to resolve their issue with product/part.

• Part Return: Working closely with material engineer to reduce churn and to get return the defective part.

• Query Management: Resolve discrepancies and provide order related information to customer.

• Reports: Prepare various weekly and monthly reports for management.

• Cross-functional team: Work with different cross-functional team like inventory planning, procurement, and dispatch.

• Enhancements: Proactively identify and help implement improvement for positive customer experience.

• Trainings: Impart process knowledge to new joiner with mentoring for smooth transition of process.

• KPI’s: Ensuring to maintain SLAs of process as per process guidelines.

• TAT: Maintain turnaround time for resolution of escalation for having great degree of customer satisfaction.

• Creation of Quote and sales orders in Oracle R12 in test environment.

• Checking expected vs actual result and log defect in case of discrepancies.

• Coordinating with Accounts team once invoice drop against order.

• Closing scenario once invoice passed by AR team. • Raising defect to IT team for CFD discrepancy if any.

• Closing test run in HPALM once CFD’s passed by respective team.

• Perform reviews and inspections with supervisor

Associate

Cars 24
01.2019 - 07.2019
  • Maintaining existing and new client relationship
  • Taking care of customer Query
  • Sometimes handle the team
  • Daily prepare a Data of a customer and take a follow up
  • Building new relationship and maintaining existing ones.

Associate Consultant

Paisa Bazaar
03.2017 - 12.2018
  • Managing sales and support and telling customer for our product like credit card, saving account and mutual funds
  • Maintaining existing and new client relationship
  • Taking Follow up with the customers.

Education

Bachelors in Mechanical -

U.T.U
01.2016

Skills

  • Effective communication
  • Inventory management
  • Order processing and fulfillment
  • Customer service and support
  • Multitasking and time management
  • Proficient in Oracle,Salesforce and Siebel

Accomplishments

    • Lead initiative of DEFOA tracker project for process accuracy.

    • Provided WWRM Expense order tracker idea for process enhancement

    • Supervised team of four members and guide them to achieve desired goals.

    • Train and provide mentoring whenever team stuck into tricky situation.

Hobbies and Interests

  • Fond of Travelling
  • Adventure Sports.

Training

Maintenance Engineer Trainee at D.U.S.S. Dehradun - Leading Manufacturer of Dairy products in North INDIA (June 2015-july 2015)

Timeline

Customer Support Program Specialist (Oracle/S.F)

ICA Expert
05.2019 - Current

Associate

Cars 24
01.2019 - 07.2019

Associate Consultant

Paisa Bazaar
03.2017 - 12.2018

Bachelors in Mechanical -

U.T.U
Shubham Maithani