

6 +years experiences develop strategies to streamline supply chain operations, ease costs and expenses through strategic sourcing, and improve accuracies with inventory management. Strategize performance improvement initiatives that boost productivity. Mobilize teams to meet stakeholder expectations.
• Customer service: Prioritizing customer concern and work to provide them best solution.
• Escalations: Working on product escalation and help customer on resolve issue in timely manner.
• Customer satisfaction: Provide resolution within 48 hours to retain elevated level of customer satisfaction.
• Inventory Forecasting: Coordinating with inventory planner to replenish stock and forecasting.
• Backlog orders: Ensuring to clear backlog of aging orders and keep a track of it.
• Grievance handling: Work closely with customer to resolve their issue with product/part.
• Part Return: Working closely with material engineer to reduce churn and to get return the defective part.
• Query Management: Resolve discrepancies and provide order related information to customer.
• Reports: Prepare various weekly and monthly reports for management.
• Cross-functional team: Work with different cross-functional team like inventory planning, procurement, and dispatch.
• Enhancements: Proactively identify and help implement improvement for positive customer experience.
• Trainings: Impart process knowledge to new joiner with mentoring for smooth transition of process.
• KPI’s: Ensuring to maintain SLAs of process as per process guidelines.
• TAT: Maintain turnaround time for resolution of escalation for having great degree of customer satisfaction.
• Creation of Quote and sales orders in Oracle R12 in test environment.
• Checking expected vs actual result and log defect in case of discrepancies.
• Coordinating with Accounts team once invoice drop against order.
• Closing scenario once invoice passed by AR team. • Raising defect to IT team for CFD discrepancy if any.
• Closing test run in HPALM once CFD’s passed by respective team.
• Perform reviews and inspections with supervisor
• Lead initiative of DEFOA tracker project for process accuracy.
• Provided WWRM Expense order tracker idea for process enhancement
• Supervised team of four members and guide them to achieve desired goals.
• Train and provide mentoring whenever team stuck into tricky situation.