Shubham Meshram
Assistant Manager
Ahmedabad
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Vodafone India Services Pvt. Ltd.
Ahmedabad
10.2022 - Current
- Handled team of 15-20 teammates and supported them throughout the month to achieve their KPI's.
- Audited Calls and gave feedback and guided how they can improve their performance.
- Taken 1 on 1 coaching of every teammates to discuss performance week on week basis based on KPIs.
- Managed SLA and interval adherence everyday at shift hours.
- Involved in weekly and daily client interactions to discuss performance of team.
- Gave new ideas for betterment of the process, which later on implement as well.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Senior Executive
Vodafone India Services Pvt. Ltd.
Ahmedabad
04.2018 - 10.2022
- Mentored On-Job Training(OJT) for new hire batches, and made sure training individuals to effectively handle customer queries, provide support, and drive quality through call interactions.
- Worked in Complaints department for UK clients where I handled query related to all problem (billing, network etc.), hands on experience with CRM tools like Single Serve and Halo.
- Handled technical calls for Ireland and UK customer, where in I take care of Technical queries related to mobile and broadband.
- Awarded and received client appreciation many times for consistence performance.
- Shared valuable feedbacks to leadership team, based on requirements to help and improve understanding of process.
BDA (Business Development Analyst)
BookYourGym Fitness Pvt. Ltd.
Mumbai
09.2017 - 03.2018
- Role was to know the clients need according to their need how we can improve our product
- Lead generation and Sale of company product.
- Worked in 3 different cities and and met with gym owners. According to Gym requirement gave ideas to tech team to add features in software.
- I have worked in Mumbai, Hyderabad and Ahmedabad locations, did lead generation and sales of software to Gyms.
Sr. CCR (Customer Care Representative)
Motif India InfoTech
Ahmedabad
02.2016 - 07.2017
- Acting as a policy and gridline expert for UK, US, Australia and Ireland's biggest e-commerce website.
- Ensuring that any illegal iteam is actioned if listed on the site or regulated items listed within compliance to the policies.
- Identifying the required changes in the policy and getting it updated by client after discussion with team leader.
Education
Bachelor of Engineering - Electronics And Communication Engineering
RGPV UNIVERCITY
Bhopal 06.2011 - 07.2015
HSSC(XII) -
MPBSE
Bhopal 03.2010 - 03.2011
HSC(X) -
MPBSE
Bhopal 04.2008 - 04.2009
Skills
MS Office
MS Excel
CRM and different Customer service related tools
Proficient and enabled to use business software and applications
Employee Scheduling
Employee Performance Evaluations
Customer Service Management
Data Analysis
Operations Management
Lean Six Sigma (White Belt)
Personal Information
Mother's Name : Laxmi Meshram
Father's Name : Chandrashekhar Meshram
Date of Birth : 05/18/1994
Extracurricular Activities
- Part of Blood donation and Tree plantation drives in my organization.
- I was active member of workshop on ethical hacking which is held by Mr. Ankit Fadia organized by Cyber Law Pioneers Bhopal.
- I worked as computer teacher at Disha sikshan sansthan for 3 months. Where my work was to teach students about basic computer knowledge like - OS installation, MS Office etc.
- Worked as social worker in a social group KASHTI.
Timeline
Assistant Manager
Vodafone India Services Pvt. Ltd.
10.2022 - Current
Senior Executive
Vodafone India Services Pvt. Ltd.
04.2018 - 10.2022
BDA (Business Development Analyst)
BookYourGym Fitness Pvt. Ltd.
09.2017 - 03.2018
Sr. CCR (Customer Care Representative)
Motif India InfoTech
02.2016 - 07.2017
Bachelor of Engineering - Electronics And Communication Engineering
RGPV UNIVERCITY
06.2011 - 07.2015
HSSC(XII) -
MPBSE
03.2010 - 03.2011
HSC(X) -
MPBSE
04.2008 - 04.2009