Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Work Preference
Timeline
Generic
Open To Work

Shubham Mondal

Bangalore

Summary

Dynamic Technology Analyst with a proven track record at Infosys Ltd, excelling in Empower CDS and OSI PI systems. Leveraging critical thinking and excellent communication skills, I drive process improvements and deliver effective solutions, enhancing operational efficiency and stakeholder satisfaction. A dedicated team player committed to achieving project goals.

Overview

4
4
years of professional experience
3
3
Certifications

Work History

Technology Analyst

Infosys Ltd
Bangalore
01.2026 - Current
  • Working as Empower Admin and performing routine admin activities.
  • Performing activities, preparing service reports for incidents and providing solutions.
  • Performing Instrument driver upgradation, Empower presets, general troubleshooting and RCA.
  • Working as a primary resource for Empower(CDS) system and providing technical support to ensure efficient operations of CDS systems.
  • Working as primary resource for OSI PI for Incident Monitoring, Troubleshooting, Batch Report Modifications along with Vendor(Aveva) Coordination

Senior Systems Engineer

Infosys Ltd
Bangalore
01.2025 - 01.2026
  • Communicated project information through presentations, technical reports.
  • Provided technical support for the applications and performing the root cause analysis of the issues encountered.
  • Reviewed technical documents related to projects for accuracy and completeness.

Systems Engineer

Infosys Ltd
Bengaluru
07.2022 - 12.2024
  • Implemented process improvements resulting in increased efficiency.
  • Collaborated with stakeholders to gain understanding of project goals and objectives.
  • Drafted presentations outlining progress updates for senior management team members.
  • Utilized problem-solving skills to troubleshoot complex issues that arose during operations.
  • Performed routine and scheduled maintenance services.

Education

Bachelor of Technology - Computer Science And Engineering

Institute of Engineering And Management
Kolkata, West Bengal
07-2022

SENIOR SCHOOL CERTIFICATE EXAMINATION -

Hem Sheela Model School
Durgapur, West Bengal
05-2017

SECONDARY SCHOOL EXAMINATION -

Hem Sheela Model School
Durgapur, West Bengal
05-2015

Skills

  • Empower CDS
  • Biovia LES/ Unified Lab
  • Critical Thinking
  • OSI PI
  • Service Now ITSM
  • Excellent communication
  • Adaptability
  • Leadership
  • Team Player
  • Data Analysis

Certification

AZ-900 Microsoft Azure Fundamentals

Languages

  • Bengali, Native or Bilingual Proficiency
  • English, Full Professional Proficiency
  • Hindi, Conversational

Accomplishments

Infosys Rise Award 2024

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

HybridRemoteOn-Site

Salary Range

₹60000/yr - ₹200000/yr

Timeline

Technology Analyst

Infosys Ltd
01.2026 - Current

Senior Systems Engineer

Infosys Ltd
01.2025 - 01.2026

Systems Engineer

Infosys Ltd
07.2022 - 12.2024

Bachelor of Technology - Computer Science And Engineering

Institute of Engineering And Management

SENIOR SCHOOL CERTIFICATE EXAMINATION -

Hem Sheela Model School

SECONDARY SCHOOL EXAMINATION -

Hem Sheela Model School
Shubham Mondal