Shubham Parab
Goa
Summary
I am an operations and hospitality professional skilled in managing luxury villas and delivering exceptional guest experiences. With a track record in event execution and customer satisfaction, I've honed my abilities in revenue optimization and team coordination. I am keen on utilizing my expertise in roles focused on Operations, Guest Relations, and Corporate Hospitality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager - Guest Relations
LohonoStays by Isprava
Goa, India
06.2024 - Current
- Luxury villa operations and guest services
- Managed end-to-end daily operations across luxury villas ensuring adherence to premium service standards
- Supervised and guided operational teams to maintain service quality and smooth guest experiences
- Handled complex guest escalations and sensitive VIP and HNI cases with professionalism
- Generated additional revenue through villa events, curated experiences, and service upselling
- Supported and executed villa events and destination weddings ensuring all operations are aligned seamlessly
Senior Executive - Guest Relations
LohonoStays by Isprava Hospitality
Goa, India
02.2024 - 06.2024
- Guest relations management within luxury villa settings
- Delivered personalised guest experiences resulting in strong satisfaction and repeat engagement
- Streamlined communication processes to improve complaint resolution efficiency
- Strengthened check-in and check-out coordination through improved operational processes
- Encouraged guest feedback and engagement to enhance service quality
Senior Executive - Events
LohonoStays by Isprava Hospitality
Mumbai, Maharashtra
12.2023 - 02.2024
- Event management and coordination for luxury villas
- Supported event coordination through strong client engagement and relationship management
- Collaborated with operations and vendor partners to ensure smooth event planning and execution
- Assisted in managing logistics and guest requirements for destination weddings and villa events
Stay Experience Executive
StayVista
Pune, Maharashtra
11.2022 - 12.2023
- Luxury villa operations and guest services
- Managed operations across luxury villas ensuring smooth guest experiences and operational coordination
- Coordinated with property owners for operational alignment and issue resolution
- Trained villa staff and butlers on service standards and guest handling
- Supported weddings, corporate events, and private celebrations across villa properties
Omni Sport Leader
Decathlon Sports India
Mumbai, India
06.2022 - 10.2022
- Sporting goods retail management
- Monitored store business performance and sales operations
- Managed inventory, safety compliance, and operational standards
- Planned business calendars and supported promotional initiatives
Sales Associate
H & M
Pune, Maharashtra
01.2022 - 06.2022
- Retail sales and customer service
- Improved customer engagement through personalised service
- Supported visual merchandising and stock optimization
- Assisted with loss prevention and sustainability initiatives
Education
BBA - Sales & Marketing
Dr. D. Y. Patil ACS
Pune, India08.2021
High School Diploma - 12th ( PCMB)
Br. Balasaheb Khardekar College
Vengurla 2016
Websites
Certification
Guest Delight Champion - May 2024
Operations Revenue Maestro - May 2024
Guest Delight Champion- August 2024
Star Torchbearer Award - July - September 2024
Customer Delight Excellence- September 2024
Guest Delight Champion- August 2025
Customer Delight Excellence- August 2025
Certification of Appreciation - Wedding Event
Accomplishments
- Spotlight Award – StayVista Recognized with several awards for exceptional performance in guest relations and operational excellence, reflecting a commitment to quality service and achievement
Languages
English
Advanced (C1)
Marathi
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Assistant Manager - Guest Relations
LohonoStays by Isprava
06.2024 - Current
Senior Executive - Guest Relations
LohonoStays by Isprava Hospitality
02.2024 - 06.2024
Senior Executive - Events
LohonoStays by Isprava Hospitality
12.2023 - 02.2024
Stay Experience Executive
StayVista
11.2022 - 12.2023
Omni Sport Leader
Decathlon Sports India
06.2022 - 10.2022
Sales Associate
H & M
01.2022 - 06.2022
BBA - Sales & Marketing
Dr. D. Y. Patil ACS
High School Diploma - 12th ( PCMB)
Br. Balasaheb Khardekar College