Shubham Parche
Pune
Summary
Dedicated customer service professional with extensive experience in industry. Team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to personal and organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Specialist
Facile Services Pvt. Ltd.
Pune
2018.05 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
Education
Higher Secondary Certificate (HSC) -
Pratap Junior College
Pune, India2018-05
Secondary School Certificate (SSC) -
St. Francis De Sales High School
Pune, India05.2014
Bachelor of Business Administration (BBA) -
Bharti Vidyapeeth Deemed University
Pune, IndiaSkills
- Customer service skills
- Communication and Interpersonal skills
- Team bonding and development
- Leadership skills
Accomplishments
- Employee of the Quarter - GOLD category
- Best Performer
- Winner - Inter house basketball tournament (Captain)
Hobbies and Interests
Playing Basketball
Languages
Highly proficient, Native speaker
Certification
- Air hostess and hospitality course - Frankfinn Institute of Air Hostess Training
Affiliations
- Event Management - Hosted and successfully executed a corporate basketball tournament soup to nuts
Timeline
Business Development Specialist
Facile Services Pvt. Ltd.
2018.05 - Current
Higher Secondary Certificate (HSC) -
Pratap Junior College
Secondary School Certificate (SSC) -
St. Francis De Sales High School
Bachelor of Business Administration (BBA) -
Bharti Vidyapeeth Deemed University
- Air hostess and hospitality course - Frankfinn Institute of Air Hostess Training
Similar Profiles
TUSHAR BHANDARETUSHAR BHANDARE
Operations Team Leader at Facile Infoserv Pvt LtdOperations Team Leader at Facile Infoserv Pvt Ltd
Vishal KhoseVishal Khose
Quality Specialist at Facile Infoserv Pvt LtdQuality Specialist at Facile Infoserv Pvt Ltd
Aaron ReddyAaron Reddy
Human Resource Business Partner & HR Operations at Facile Info Serv Pvt.Human Resource Business Partner & HR Operations at Facile Info Serv Pvt.