Shubham Pareek

As a Language Analyst at MNW Mahendra Next Wealth, I specialize in analyzing and refining the generated texts of Amazon Alexa in the German language. My role involves:

- Conducting detailed linguistic analysis of Alexa's interactions to enhance language comprehension and accuracy.
- Identifying and addressing issues in natural language processing to improve user experience.
- Collaborating with cross-functional teams to implement language improvements and ensure seamless integration.
Utilizing data-driven insights to optimize Alexa's responses and increase overall efficiency.
- Contributing to the continuous development and enhancement of Alexa's capabilities in understanding and responding in German.
Our goal is to enhance the efficiency and effectiveness of Amazon Alexa, providing users with a more intuitive and seamless interaction experience.

• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Assisted customers in navigating the company website or mobile app for self-service options when applicable.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.