Shubham Pati
Summary
Experienced Senior Product Manager with a solid foundation in product management, sales, and software development, complemented by an MBA from IIM Raipur. My tenure in the industry has honed my ability to decipher market dynamics, empathize with customer requirements, and effectively work with technology teams, enabling me to craft innovative product strategies that drive business growth and customer satisfaction. With a hands-on approach and cross-functional teamwork, I excel in aligning product roadmaps with organizational objectives, ensuring timely delivery of impactful solutions. Leveraging analytical rigor and customer-centricity, I continuously refine products based on data-driven insights, maximizing their performance and market relevance. As a dynamic and results-oriented professional, I thrive in fast-paced environments and am dedicated to fostering a culture of excellence and continuous improvement within my teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Product Manager - Transaction Banking
ICICI Bank
04.2023 - Current
- Led a cross functional team of 8 members including product managers, analysts and PowerBI developers to achieve business objectives
- Ideated and implemented lead identification strategies leveraging data to identity new leads or strengthen existing relationships through cross selling resulting on 20% rise in new clients acquired and 35% rise in new products onboarded in FY24
- Designed,developed and enhanced analytical reports to support sales team to get actionable insights and effectively engage with Customers of WBG segment, with over 1000 Account Managers using the reports
- Built a Integrated Relationship Value Dashboard to track all costs incurred and all revenue generated across 100+ products at customer level, identifying opportunities to boost profitability to with estimated increase of INR 150 Cr annual profit
- Decongest through merger of existing reports and UX revamp to facilitate easier access to data in a simple readable format and rationalize refresh cycles by engaging with sales leaders and members
- Organized trainings, internal marketing, campaigns and contests, resulting in 22% higher report usage and 15% more lead fulfillment
- Prepared presentations and summaries to be discussed at Board meetings and strategy discussions and presented to Business heads
- Collaborated with internal stakeholders including product owners, data science teams, technology teams to integrate data from various internal and external sources into cloud data marts through an external implementation partner
- Oversaw migration of 6 existing use cases and development of 2 new use cases on using machine learning from ideation stage to delivery stage to reduce processing time by over 80% and have capacity for more frequent refresh cycles
- -Drove Payment and Collections fee growth for WBG Customers through Customer and product wise tracking, collaboration with sales and product leaders, recurring reviews, target revision through consensus and achieved 112% of target
- Took ownership of two additional services Cheque Collection & ISurePay in FY25 due to excellent performance in FY24
Solution Manager - Markets Group
ICICI Bank
10.2020 - 04.2023
- Worked with Jewellery Manufacturers in Mumbai, engaging with Owners, directors and key decision makers to understand their business and pitch Gold Metal Loans, Forwards, futures, options or connect with other teams to pitch different products
- Liaised with business groups and branches to identify and execute new client acquisitions, onboarding 15+ clients in FY22 and 20+ clients on FY24 and increased wallet share of foreign exchange from existing clients through excellent service
- Oversaw end to end flow of daily client transactions of Treasury Products to ensure timely delivery and customer delight
- Tightly monitored of MTM positions, regulatory requirements, and documentation needs of the existing clients to ensure smooth operation
- Analyzed and tracked of global forex market movements including the volatility due to Russia-Ukraine war, to inform clients on latest developments and take appropriate market actions
- Grew the Gold Metal Loan book for Mumbai by 20% and 25% in FY22 and FY23 respectively
- Awarded ICICI GML Deal of the Quarter for Q1 FY23
Developer Associate
SAP Labs India
08.2015 - 05.2018
- Worked on ‘SAP Health for Patient Engagement’, a digital healthcare product, since its inception, contributing to requirement analysis, software design & architecture and development
- Conceptualized and Designed Patient Data Sharing microservice enabling the patients share their confidential data securely with the clinics or physicians of their choice for the duration they want
- Designed and Developed Consent Management microservice to enable the healthcare providers capture and update consent documents for patients and block relevant services till consent in signed
- Led focused feature team of four members, managed planning and executing features and delivering within deadlines with high quality
- Interacted with customers, UX Designers and Product Owner about Use Cases and helped formulate requirements
- Awarded ‘SAP Build Bridges not Silos’ recognition for excellent coordination among multiple teams.
Education
MBA -
IIM Raipur
01-2020
B. Tech - Computer Science -
IIIT Bhubaneswar
01-2015
XII - CBSE -
DAV Public School, Bhubaneswar
01-2011
X - CBSE -
DAV Public School, Bhubaneswar
01-2009
Skills
- Strategic Leadership
- Product Development
- Sales Acumen
- Cross-functional Collaboration
- Market Analysis
- Technical Aptitude
- Communication Skills
- Problem-solving
- Design thinking
- Revenue Generation
- Data-driven decision-making
- Sales Enablement
- Stakeholder Management
Certification
Product Management - ISB Hyderabad
- Received in-depth education on product management principles and strategies.
- Learnt various concepts related to Product Development Process, Opportunity Identification, Positioning, Concept Development and Testing, Consumer Preferences, Pricing, Distribution etc.
Accomplishments
- NTSE Scholarship by NCERT in 2008
- Merit Certificate for top 0.1% scorers in English in 10th Board Examination in 2009
- ‘Block Best’ in Orissa State Talent Search Exam (OSTSE) in 2006
- Winner of ‘Water Quiz’ conducted by Ministry of Water Resources in 2006
Positions Of Responsibility
Student Placement Coordinator, IIM Raipur, July 2018 - February 2020
- Organized campus events like Leadership Talks, Summits, and Workshops.
- Facilitated recruitment for Summer Internships and Final Placements.
- Acted as the liaison between the institute and corporate partners, managing all engagements and events, including recruitment, through proactive communication.
Timeline
Senior Product Manager - Transaction Banking
ICICI Bank
04.2023 - Current
Solution Manager - Markets Group
ICICI Bank
10.2020 - 04.2023
Developer Associate
SAP Labs India
08.2015 - 05.2018
MBA -
IIM Raipur
B. Tech - Computer Science -
IIIT Bhubaneswar
XII - CBSE -
DAV Public School, Bhubaneswar
X - CBSE -
DAV Public School, Bhubaneswar
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