SHUBHAM PUROHIT
TIKAMGARH
Summary
Productive Call Center Representative with [Number] years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
6
6
years of professional experience
Work History
6 MONTH EXPERIENCE IN BPO CALL CENTER
SHUBHAM PUROHIT
INDORE
06.2023 - Current
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
5 YEAR EXPERIENCE IN ARCHITECTURAL FIELD
SHUBHAM PUROHIT
TIKAMGARH
04.2018 - 03.2023
- Participated in professional development opportunities related to student success initiatives.
- Facilitated group workshops on topics such as time management, study skills, and career exploration.
Education
HIGHER SECONDARY - SCIENCE
EXCELLENCE HIGHER SECONDARY
TIKAMGARH03-2021
DIPLOMA IN REVIT ARCHITECTURE -
CADD CENTER
BHOPAL07-2019
DIPLOMA IN STADD PRO STRUCTURAL DESIGN -
BENTLEY INSTITUTE
INDORE06-2017
BACHELOR IN ENGINEERING -
SANGHVI INSTITUTE OF MANGEMENT & SCIENCE
INDORE06-2016
High School Diploma -
CREATIVE HIGHER SECONDARY
TIKAMGARH03-2009
Skills
- Customer Relationship mangement
- Problem-Solving Skills
- Resolving Issues
Languages
Hindi
First Language
english
Intermediate (B1)
B1
Timeline
6 MONTH EXPERIENCE IN BPO CALL CENTER
SHUBHAM PUROHIT
06.2023 - Current
5 YEAR EXPERIENCE IN ARCHITECTURAL FIELD
SHUBHAM PUROHIT
04.2018 - 03.2023
HIGHER SECONDARY - SCIENCE
EXCELLENCE HIGHER SECONDARY
DIPLOMA IN REVIT ARCHITECTURE -
CADD CENTER
DIPLOMA IN STADD PRO STRUCTURAL DESIGN -
BENTLEY INSTITUTE
BACHELOR IN ENGINEERING -
SANGHVI INSTITUTE OF MANGEMENT & SCIENCE
High School Diploma -
CREATIVE HIGHER SECONDARY
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