Shubham Rai

Responsibilities

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained and managed customer files and databases.

Responsibilities

• Collaborated with team members to help expand marketing channels.
• Wrote copy for social media posts, promotional emails, and other marketing collateral.
• Conducted market research to identify target audiences and optimize marketing efforts.
• Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
• Researched competitor trends and interpreted findings, reporting conclusions to supervisor.