Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Timeline
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Shubham Rathor

Shubham Rathor

Ahmedabad

Summary

Motivated and customer-focused Operations Executive with over 4 years of experience in customer service, operations, and lead generation. Proven track record in managing cross-functional tasks, resolving customer issues, and supporting back-end operations to improve customer satisfaction. Skilled in documentation, communication, and process optimisation. Recognised for strong teamwork and awarded for top performance. Eager to grow into a leadership or management role.

Overview

6
6
years of professional experience

Work History

Operations Executive

Petpooja
Ahmedabad
05.2022 - Current
  • Generate sales leads for EDC devices and verify customer documentation for the Purchase Wallet service.
  • Manage supplier chain and logistics, ensuring timely service activation and issue resolution.
  • Collaborate with internal teams and customers to ensure seamless onboarding and integration.
  • Awarded Employee of the Month for outstanding contributions to operations.

Customer Care Representative

Reliance Jio
Ahmedabad
10.2020 - 05.2022
  • Delivered effective support and solutions to high volumes of customer queries.
  • Analyzed service data and improved customer satisfaction through personalized assistance.
  • Helped develop service scripts and knowledge bases to enhance team efficiency.

Customer Relation Advisor

Tech Mahindra Business Services
Ahmedabad
05.2019 - 08.2020
  • Responded to customer inquiries and resolved complaints with empathy and professionalism.
  • Maintained accurate customer records and collaborated with peers to meet KPIs.
  • Strengthened communication skills and adaptability under pressure.

Education

Bachelor of Commerce -

Gujarat University
05.2019

Higher Secondary School -

GSHEB
03.2015

Secondary School -

GSEB
03.2013

Skills

  • Customer Relationship Management (CRM)
  • Lead Generation & Sales Support
  • Operations & Process Handling
  • Conflict Resolution
  • Documentation Verification
  • Team Collaboration
  • Power BI (Basics)

Accomplishments

  • Employee of the Month – Petpooja
  • Best Performer – Petpooja
  • Gold Medalist – National Kabaddi Championship
  • 4× Trophy Winner – Inter-University Kabaddi Competitions

Hobbies and Interests

  • Listening to Music
  • Indoor Games
  • Traveling

Languages

  • English
  • Hindi
  • Gujarati

Timeline

Operations Executive

Petpooja
05.2022 - Current

Customer Care Representative

Reliance Jio
10.2020 - 05.2022

Customer Relation Advisor

Tech Mahindra Business Services
05.2019 - 08.2020

Bachelor of Commerce -

Gujarat University

Higher Secondary School -

GSHEB

Secondary School -

GSEB

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Shubham Rathor