Shubham Sagare
Pune
Summary
To take up a challenging role for understanding business change needs, assessing the impact of those changes, capturing analyzing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties. Self-motivated professional of having a pure ITIL Knowledge and Specialization in virtualization. I'm willing to work across multiple teams to cater all requirements of clients as well willing to work as independent entity as per client's/company's requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Solution Architect
Oracle
Bangalore
03.2024 - Current
- Developed, documented and implemented solution architectures for enterprise systems.
- Provided technical guidance to other team members in the development of solutions.
- Designed and developed high performance, scalable VDI architectures.
- Analyzed existing systems and identified gaps between current system capabilities and customer requirements.
- Coordinated with stakeholders to ensure alignment of proposed solutions with business objectives.
- Identified opportunities for improving existing processes, systems or applications.
- Created detailed design documents that outlined system architecture, security measures, data models and integration points with other systems.
- Provided technical support during post-implementation phases including bug fixes, enhancements, upgrades.
VDI Engineer
VMWARE
Bangalore
08.2022 - 03.2024
- Troubleshooting and understanding of issues regarding: VMware Horizon infrastructure, Unified Access Gateway, Network connectivity, Authentication and access, Install and Upgrade, VM creation
- Managed and maintained a large-scale VDI environment
- Deployed and configured VDI solutions using VMware Horizon, ensuring optimal performance and security
- Conducted regular performance monitoring and optimization activities to enhance user experience and resource utilization
- Collaborated with cross-functional teams to plan and execute VDI infrastructure upgrades and patch management
- Provided end-user support, resolving VDI-related issues and ensuring high levels of customer satisfaction
- Developed and updated documentation for VDI configurations, troubleshooting procedures
- Performed troubleshooting and root cause analysis of VDI-related incidents, resolving issues promptly
- Participated in on-call support rotation to address critical VDI issues outside of regular business hours.
Sr. Technical Adviser
CONCENTRIX (Convergys)
Pune
10.2020 - 08.2022
- Build and rebuild Windows Remote Desktops
- Installing, configuring, and managing virtual infrastructure
- Creating and managing resource pools and adding the VM's into resource pools
- Root cause and System Log Analysis and reporting
- Troubleshooting Problems with respect to Windows Remote Desktop Services, Printing and Windows core components
- Installation, Configuration, and administration of Windows 2008, 2008R2, 2012, 2012R2, 2016 and 2019 Servers
- Provides the most technical advanced support by handling complex customer cases, while under minimal supervision
- Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Clarify customer requirements, probe for understanding.
IT ADMINSTRATOR
WIPRO TECHNOLOGIES
Pune
01.2019 - 10.2020
- Involved in providing end to end technical support to Client's customers
- Experience is ISP Troubleshooting like packet loss, hops and connectivity issues
- Experience in troubleshooting router configuration issues
- Experience in simple windows troubleshooting to tackle internet slowness
- Experience in troubleshooting Network down issues on LAN, WiFi
- Experience in troubleshooting for AP Certification issues
- Experience in troubleshooting for application down issues for multiple users or server
- Hands-on experience in DNS server issues
- Hands-on experience in trouble shooting VPN issues for multiple users across Globe
- Keep checking license issues for multiple applications
- Experience in troubleshooting proxy gateway, version issues
- Support towards clients Security suit configuration
- Experience in dealing with OS security and vulnerability issues
- Experience in dealing with patching issue.
Education
Mechanical Engineering -
PUNE UNIVERSITY MAHARASTRA
Automobile Engineering (MSBTE) -
MSBTE
SSC -
Maharashtra State Board
Skills
- Performance Optimization
- VMware Horizon infrastructure
- Unified Access Gateway
- Networking
- Active Directory
- Sysinternals Tools
- Incident management
- VM creation
- Install and Upgrade
- Technical Project Management
- Stakeholder Communication
- Cross-functional team leadership
Languages
English,Hindi,Marathi
Certification
- Certified Microsoft Technology Associate for Windows Server Administration Fundamentals
- VMware Certified Professional (VCP-DTM)
Timeline
Solution Architect
Oracle
03.2024 - Current
VDI Engineer
VMWARE
08.2022 - 03.2024
Sr. Technical Adviser
CONCENTRIX (Convergys)
10.2020 - 08.2022
IT ADMINSTRATOR
WIPRO TECHNOLOGIES
01.2019 - 10.2020
Mechanical Engineering -
PUNE UNIVERSITY MAHARASTRA
Automobile Engineering (MSBTE) -
MSBTE
SSC -
Maharashtra State Board
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