SHUBHAM SENGUPTA
Kolkata
Summary
Competent Product Specialist with more than 12 years of experience working in customer service. Skilled in demonstrations, data collection and marketing program. Proficient in brand positioning strategies and sales team building.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Product Specialist
Agilent Technologies
01.2020 - Current
- Responsible for developing molecular spectroscopy business pan-India.
- Responsible for the business development of the spectroscopy product line, both atomic and molecular in Central region comprising Telangana and Andhra Pradesh.
- Understanding the customer requirement and giving a tailor-made solution for them.
- Involve in post sales technical challenges with customers and solving issues.
- Developing customized marketing activities to generate funnel.
- Close collaboration with Global support unit to develop customer centric approach in product and deliveries.
Application Customer Engineer
Agilent Technologies
02.2016
- Troubleshooting application and service related issues of customers on all the spectroscopic instruments viz
- ICPMS, ICPOES, MPAES, AAS, UV-VIS and FTIR
- Troubleshooting application and service related issues of customer on HPLC system with different detectors and their operating software like OpenLAB, EZ Chrom, Chemstation, Masshunter etc
- Also providing technical support to teammates on Spectroscopic instruments of Agilent Technologies
- Method development of various application such as speciation using LC-ICPMS.
Remote Technical Support Engineer
Agilent Technologies
05.2012 - 01.2016
- Providing remote support to customers on application and troubleshooting of ICPMS, ICPOES, MPAES, AAS, UV-VIS, FTIR systems of Agilent
- Providing remote support to customers on troubleshooting of HPLC systems with different detectors of Agilent
- Also providing remote support to on-site Engineers of all the Spectroscopy Product portfolio of Agilent
- Responsible for the improvement of spectroscopy support quality to customers and field engineers
- Also need to visit customers especially for the application support on ICPMS, ICPOES, MPAES and AAS
- Providing software support on OpenLAB CDS standalone and server systems.
Executive Chemist
SGS INDIA Pvt. Ltd.
10.2009 - 04.2012
- Elemental analysis of different matrix like soil, sludge, water, food, ambient air, etc… using ICPMS and ICPOES
- Validation of different analytical methods using ICPMS and ICPOES
- Writing new SOP’s and updating the old ones
- Verification of the analysis results
- Maintenance of both ICP-MS and ICP-OES.
Research Chemist
Chembiotek Research International Pvt. Ltd.
06.2008 - 09.2009
- Handling and maintenance of modern sophisticated instruments like LCMS, HPLC, etc
- Analysis of research oriented organic samples by LCMS, HPLC, etc…
Education
Master of Science -
Indian School of Mines University
Bachelor of Science - Chemistry Honors
University of Calcutta
Kolkata 04.2001 -
Skills
Campaign Management
Product Demonstrations
Competitive Analysis
Outstanding Interpersonal Skills
Sales Support
Product Training
Market Analysis
Pricing Strategy
Product Positioning
Database Management
Activities
- Participated in Regional Level Cricket Tournament.
- Champions in school level Cricket Tournament (Captain of the Team)
Instruments Used
- ICP-MS -Agilent-7500ce and 7700x
- ICP-OES -Perkin Elmer-Optima 7000DV
- MPAES-Agilent 4100
- HPLC/UPLC systems- Agilent Technologies
- LCMS – Shimadzu LC and AB Sciex MS-API-2000
- UV-VIS Spectrophotometer-Varian-Cary-60/100/300/5000
- Fluorescence Spectrophotometer- Cary Eclipse
- FTIR-Cary 630
- Microwave Digester-Anton Paar and Ethos
- Mercury Analyzer
Training Programs
- Petroleum and Hydrocarbon analysis, Haldia Petrochemicals, West Bengal, India, 40 days
- LCMS techniques in organic synthesis, Chembiotek Research International Pvt. Ltd, Kolkata, West Bengal, India, Three months
- HPLC troubleshooting, Agilent Technologies, Bangalore, India, 15 days
- UV-Visible Spectrophotometer and Fluorescence Spectrophotometer troubleshooting, Agilent Technologies, Manesar, India, 15 days
- Cary 630 FTIR troubleshooting, Agilent Technologies, Manesar, India, 7 days
- LEAN methodology workshop, one day
- Atomic Absorbtion Spectrophotometer troubleshooting, Agilent Technologies, Waldbronn, Germany, 15 days
- Fourier Transform Infra Red Spectrophotometer (FTIR) troubleshooting, Agilent Technologies, Melbourne, Australia, 15 days
- OpenLAB EZ Chrom and OpenLAB Chemstation software training, Agilent Technologies, Bangalore, India, 15 days
- OpenLAB CDS 2.X training, Agilent Technologies, Bangalore, India, 5 days
Personal Information
- Date of Birth: 04/28/84
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I do hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Product Specialist
Agilent Technologies
01.2020 - Current
Application Customer Engineer
Agilent Technologies
02.2016
Remote Technical Support Engineer
Agilent Technologies
05.2012 - 01.2016
Executive Chemist
SGS INDIA Pvt. Ltd.
10.2009 - 04.2012
Research Chemist
Chembiotek Research International Pvt. Ltd.
06.2008 - 09.2009
Bachelor of Science - Chemistry Honors
University of Calcutta
04.2001 -
Master of Science -
Indian School of Mines University