Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Interests
Quote
Timeline
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Shubham Sethi

Shubham Sethi

Sales Consultant
Gurugram,Haryana

Summary

Dynamic Sales Executive with 3 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations..Enthusiastic Learning Assistant with 3 years of supporting students in Professional courses at Online/Blended schools. Draws from variety of experiences and strategies to support student progress. Uses creative approach to problem-solving and consistently treats students with respect.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Language

Work History

Learning Consultant

Great learning
gurugram , haryana
11.2019 - Current
  • Supported interaction between students during group work activities using guided conversation.
  • Assessed skill gaps for employees in Different department and developed training courses to meet identified needs.
  • Driving inquiries & admissions for the online/blended learning programs offered for the International/Domestic Markets
  • Looking after entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrollment in the program
  • Counseling experienced professionals via call, email or in-person on which course will be useful to their career progression and suggest the best options
  • Updating and maintaining MIS report

Fraud Detection Analyst

Barclays
Noida, Uttar pradesh
02.2018 - 10.2019
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Monitor real time queues and identify high risk transactions within the business portfolio.
  • Observe customer transactions to identify fraudulent activity such as account take over, Skimming fraud, Internet Fraud and similar other risks.
  • Identify fraudulent transactions and cancel them from further processing.
  • Interact with Account Admins and customers to validate information and to confirm or cancel authorizations.
  • Ensure confidentiality of all information collected during investigation.
  • Determine existing fraud trends by analyzing accounts and transaction patterns.
  • Identify system improvements to prevent fraudulent activities.
  • Support other Depts. like Customer Service, Disputes, Internet Help Desk etc. to achieve higher level of verification in case of suspicion.
  • Ensuring accurate tagging of Fraudulent Transactions/Activity and raising dispute/Investigation Accordingly.
  • Addressing issues/concerns/complaints raised by Cardholders per the FCA guidelines.

Education

Bachelor of Accountancy - Commerce

Sharda University
Noida
08.2013 - 05.2016

MBA - Consumer Behaviour

University of Northampton
Northampton England
08.2016 - 03.2018

PGP-Digital Marketing - Digital Marketing

Great Lakes Executive
Online
09.2020 - Current

Skills

    Product knowledge

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Software

Microsoft office

Leadsquared

Fraud monitoring tools

Certification

Chartered Management Institute level 7

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Music, Cricket

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

PGP-Digital Marketing - Digital Marketing

Great Lakes Executive
09.2020 - Current

Learning Consultant

Great learning
11.2019 - Current

Chartered Management Institute level 7

03-2018

Fraud Detection Analyst

Barclays
02.2018 - 10.2019

MBA - Consumer Behaviour

University of Northampton
08.2016 - 03.2018

Bachelor of Accountancy - Commerce

Sharda University
08.2013 - 05.2016

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Shubham SethiSales Consultant