Shubham Shah
Billing Incentive Coordinator
Pune
Summary
Finance professional with 5 years of experience in Accounts Receivable, Reconciliation, and Incentive Processing across US and EU markets . Skilled in cash applications, billing, claims, and deferred incentive payments with strong attention to accuracy and SLA compliance. Experienced in Oracle, ECS, MSBI, ARD, and IOLB systems. Proven ability to resolve payment discrepancies , perform audits and reporting , and collaborate effectively with cross-functional teams. Focused on driving process efficiency, data integrity, and customer satisfaction in dynamic work environments.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Billing Incentive Coordinator (US)
UPS Logistics Pvt. Ltd.
12.2022 - 09.2024
- Calculating and Processing the GSR (Refunds) within SLA.
- Calculating estimated future deferred incentive obligations based on current and past revenue.
- Processing deferred Incentive Payments of different frequency as per language.
- Processing Claims payments.
- Processing Accruals for the future payments and updating into journals.
- Resolving on shore's queries regarding payment calculation and contract details.
- Communicating with Pricing, AP and PNQ team regarding contract setup, extensions, systematic payouts etc.
- Managed approximately 30 incoming emails per day from customers.
Reconciliation Specialist- EU AR
UPS LOGISTICS PVT. LTD.
01.2022 - 12.2022
- Daily reconciliation of the AR accounts and collecting receivables.
- Timely follow up with customers (via phone, e-mail, letter) concerning unallocated cash.
- Exchanging information and cooperation with different UPS departments (GL, COD, AP, Collections, Billing)
- Ability to work on different UPS systems & applications (ARD, internal data bases, Oracle, ECS, MSBI, IOLB, etc.)
- Preparing various reports required by management to keep a track of the daily, weekly and monthly task.
- Conduct research and investigation to find the root cause of the discrepancies and update accounts with accurate information.
- Ensuring that aging is up to date.
- Daily calls with the onshore team to provide updates and work accordingly to meet the SLA's.
Financial Admin Assistant (US AR)
UPS Logistics Pvt. Ltd.
07.2019 - 12.2021
- Experience in cash applications, Scranton, collections, bad debts, Credit memo, late fees, offsets,
- Sending AR statement to the customer & bad debts list to third Party collections.
- Invoice processing to their Accounts with maintaining Accuracy, TAT & other SLA's
- Emailing customer for remittance.
- Updating customer addresses & contact no. in database.
- Writing off small balance dues.
- Performing internal audits.
- Solving Payment inquiries & dispute through CEC received internally & externally.
- Preparing ageing and production reports
- Experience in customer service & client Interaction.
- Experience in Work allocation, Escalation & Query handling.
- Preparing refunds and auditing the refund packets.
- Identifying and correcting the misapplied payments
Education
MBA - Finance
Sinhgad Business School, Pune University
Pune, India 04.2001 -
Bachelor of Commerce - Accounting And Finance
Foresight College of Commerce, Pune University
Pune, India 04.2001 -
Skills
Payment processing
Accounts reconciliation
Revenue forecasting
Cash applications
Customer communication
Claims processing
Query resolution
Financial reporting
Internal audits
Accrual accounting
SLA adherence
Systematic payouts
Accomplishments
- “RNR” received for
processing highest payment in
the month of February 2020. - Competency cards received
for “Teamwork” - Recognition for sharing
process improvement idea. - Received competency card for “Accountability” for processing payments with no errors.
- Received appreciation from customers, collectors.
Timeline
Billing Incentive Coordinator (US)
UPS Logistics Pvt. Ltd.
12.2022 - 09.2024
Reconciliation Specialist- EU AR
UPS LOGISTICS PVT. LTD.
01.2022 - 12.2022
Financial Admin Assistant (US AR)
UPS Logistics Pvt. Ltd.
07.2019 - 12.2021
MBA - Finance
Sinhgad Business School, Pune University
04.2001 -
Bachelor of Commerce - Accounting And Finance
Foresight College of Commerce, Pune University
04.2001 -