Shubham Sharma

Accomplished Senior Technical Support Engineer with a proven track record at Citrix Systems, adept in Network Engineering and exceptional in fostering customer relationships. Excelled in incident management and advanced troubleshooting, significantly enhancing system reliability and customer satisfaction. Skilled in leveraging tools like Splunk and Azure Active Directory, demonstrating a unique blend of technical expertise and customer support acumen.

• Certificate of Completion for Attending ChatGPT and AI Tools Workshop, be10x, 10/24
• Citrix Content Collaboration Certified - CC, 08/21
• Certification in Data Analytics, Up grad, 2017
• Certificate in Digital Marketing, Up grad, 2017
• Completed Diploma in Information Technology, NIIT, 04/13

• Represented my School and Chandigarh Region at KVS(Kendriya Vidyalaya Sanghthan) Social Science Exhibition National Level held at Colaba Mumbai in 2008 with my colleagues and stood 3rd as a Region with my team.
• Have received a number of certificates and prizes for being an active participant in debate competitions during the school time.
• Received a number of certificates and positions for participation in Athletic events held at school level and regional level competitions.

KVS Social Science Exhibition, Kendriya Vidyalaya Sangathan, Mumbai, Maharashtra, India, 09/01/08, 10/31/08, National level certification from KVS at social science exhibition for accompanist. Achieved KV Certification at Regional Level for singing competition. TCS 10K Marathon, Tata Consultancy Services, Bengaluru, Karnataka, India, 05/01/18, A regular 10k marathon runner since 2018 at the TCS 10K organized by TCS.

• Hindi, First Language
• English, Advanced Level

• Have keen interest in designing and illustration Cartoon Characters on Procreate application.
• Love to create small animation characters alongside being involved in co-curricular activities like vocal singing, debating, and running 10k marathons.