HARITHA P NAIR

09/03/2018

• Worked as a NOC Engineer for Infoblox under ASM technologies

Monitoring the Networks and Servers to make sure everything works fine. Incase of any issues, notified and involved the correct team and worked closely with them for a fix.

05/06/2019

• Promoted as TAC Engineer at Infoblox (Converted as Full Time Employee]

As a Technical Support Engineer, responded to support request from end users and patiently walked individuals through basic troubleshooting tasks. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Provided Technical Assistance over phone, emails and chat for APAC, AMS and EMEA customers. Explained technical information in clear terms to non-technical individuals to promote better understanding.

03/25/2021

• Promoted as Senior Technical Support Engineer

As a Senior Engineer, got the opportunities to explore additional features in Infoblox like DNSSEC, Anycast,.. And engage in escalation cases from Tier 1 and assisting the Tier 1 engineers with any technical queries they had.

I was chosen as a Technical Support Engineer for NETGEAR process which involved providing Voice Support for AMS customers and assisting them with their queries or any issues related to the NETGEAR Router, Extender, Modem,.. This also had an upselling process that gave me an opportunity to explore the sales process and in understanding effective pitching and upselling.