Laxmikant Chivadshetti
Senior Technical Support Engineer
Pune,Maharashtra
Summary
7+ years of professional experience in global services, I have successfully managed customer accounts and support services in the telecom domain. As a team member and technical support/analyst engineer, I have developed a strong understanding of application support, including environment configurations and setup. I am well-versed in deployment activities and have practical experience in providing technical and product-related support through various channels such as email, phone, and ticketing systems. Additionally, I have hands-on experience in deployment activities on cloud- native platforms like AWS and Azure. I am eager to leverage my skills and knowledge to contribute to the success of organizations in need of expert technical support and analysis.
Overview
7
7
years of professional experience
1
1
Certification
4
4
Languages
6
6
years of post-secondary education
Work History
Senior Technical Support Engineer
NICE Interactive Solutions Ltd
Pune, Maharashtra
11.2021 - Current
- Collect and log important on-site information and contact details and ensure successful handover to the R&D Team for future upgrade
- Deploy standard infrastructure within new data centers globally new environments within existing data centers as needed
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
- Consults with users to determine appropriate hardware and software needs and assists in placing orders
- Maximizes computer systems capabilities by studying technical applications and making recommendations
- Assist in writing documentation and test specifications that can be used for both internal and external use
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
- Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions
- Plan the integration work and testing of the system for successful roll-out to customer networks.
Technical Support Analyst
Hansen Technologies
Pune, Maharashtra
07.2018 - 11.2021
- Work with Development, QA, and BSA for the successful delivery of the solution and environment-related issues
- Managing ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date
- Preparing maintenance plans and upgrading schedules for the organization systems
- Providing technical resolution to teams within the organization, and to external clients when required
- Monitoring and updating Incidents/Cases through jira or dyanamics CRM based on ITIL process
- Responsible for the acceptance, triage and resolution of customer reported incidents with complete RCA
- Management & Documenting Patch update document and publishing its updates
- Automate deployment processes to reduce human errors
- Planning delivery of patches builds & Hotfixes in closely with clients
- Handling UAT calls with clients & addressing all issues during UAT phase to development team to avoid issues in production
- Preparing KB documents for customers related to new release which includes Release notes and deployment documents.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Network Engineer
Wipro Infotech
Navi Mumbai , Maharashtra
06.2017 - 06.2018
- Monitoring of Network Performance and Flow using Nagios, Centurion tools, and OTRS system
- Physical connectivity of Networking Devices
- Configuration of Router and Switches -Cisco-2900, D-Link, HP Procurve
- Resolving network and application issues occur due to n/w issue at PAN India Branches
- Support to link vendors like BSNL, Bharti, TATA, Aircel, Reliance, Airtel 3G
- Configuration of access-lists, and Route-Map as per requirement Co-ordinating with Service Providers for MPLS/ILL/Broadband Links issues.
UI Designer
CrossMessenger Softwares Pvt. Ltd
Solapur, Maharashtra
07.2015 - 07.2016
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs, and widgets
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g Images, sketches, and tables)
- Identify and troubleshoot UX problems (e.g Responsiveness)
- Adhere to style standards on fonts, colors, and images.
Education
B.Tech/B.E - Computers
Shri Vitthal Education and Research
Institutes College of Engineering
Pandharpur, Maharashtra 2011.08 - 2014.05
Diploma - Computer Technology
Vidya Vikas Pratisthan Polytechnic
Solapur, Maharashtra 2007.08 - 2011.04
SSC - SSC
Mahaveer High School
Solapur, Maharashtra 2006.06 - 2007.04
Skills
- Docker
- Kafka
- DNS
- MS-SQL
- AWS
- MongoDB
- IIS
- Web Hosting
- Azure data factory
- Postman
- VMware
- Hyper-V
- Integration
- Jira, Service Now
- IIS Server
- Continuous Improvements
- Defect Analysis and Resolution
- Support System Management
- Technical Expertise
- Application Installation
- Linux Experience
- Windows Servers
- ITSM Software
- DevOps
- Root Cause Analysis
Accomplishments
- Axis Bank Data Center, 365 Days
- Monitoring of Network Performance and Flow using Nagios
- Centurion Tool, and OTRS system
- Physical connectivity of
- Networking Devices
- Configuration of Router (Cisco 800, 1900, ASR 1000 Series, Juniper SRX Series, HP MSR and Switches -Cisco-2900, D-Link, HP Procurve
- Resolving Network Connectivity and Application Error occur due to Network issue at PAN India Branches of Axis
- Bank
- Support to link vendors i.e
- BSNL, Tulip, Bharti
- TATA, Aircel and HECL, Reliance, Airtel 3G, Tata Vsat
- Configuration of access-lists, and Route-Map as per requirement
- Coordinating with vendors for replacement of faulty devices
- Co-ordinating with Service Providers for
- MPLS/ILL/Broadband Links issues.
Certification
AWS Cloud Practitioner
Azure Administration Essential Training
Interests
SOCIAL LINKS
https://inlinkedincom/in/laxmikant-
chivadshetti-47483492
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursPaid time offWork from home optionPersonal development programsTimeline
Senior Technical Support Engineer
NICE Interactive Solutions Ltd
11.2021 - Current
Technical Support Analyst
Hansen Technologies
07.2018 - 11.2021
Network Engineer
Wipro Infotech
06.2017 - 06.2018
UI Designer
CrossMessenger Softwares Pvt. Ltd
07.2015 - 07.2016
B.Tech/B.E - Computers
Shri Vitthal Education and Research
Institutes College of Engineering
2011.08 - 2014.05
Diploma - Computer Technology
Vidya Vikas Pratisthan Polytechnic
2007.08 - 2011.04
SSC - SSC
Mahaveer High School
2006.06 - 2007.04
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