Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic
Suseendar Dharmaraj

Suseendar Dharmaraj

Technical Support Engineer
Bangalore

Summary

Flexible Technical Support Engineer with 9 plus years of experience helping clients maintain smooth operations. Expertise in client support and app support and environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new software and components.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Senior Technical Support Engineer

Tech Mahindra
07.2023 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Worked in Splunk to check the logs for checking the bug.
  • Handled the Load balancing task in the AWS.
  • Have Expertise in the integration side for CIG(Cloud Integration Gateway) SAP platform.
  • Handled the queries related to documents workflow and fixed it by performing the SQL queries.
  • Have supported the cloud related queries, Like IAM in AWS and issues related EC2 instances.
  • Handled the queries for document routing issue in SAP. by checking the Java stack trace.
  • Worked on Critical Incident cases.
  • Worked closely with Cloud architects for issues appearing in CIG and AWS.
  • Have Expertise in ticketing tool Service now, Jira and confluence.
  • Release notes, docker images, kubernetes .yml file are handled in GitHub for code hosting platform.
  • Amazon S3 storage to data storage and instance/machine in AWS where we have deployed our data stack


Technical Support Engineer

Stats Perform
2 2015 - 4 2023
  • Offered first-line support for API and xml delivery
    issues Responded to customer emails, and live
    chat regarding technical malfunctions and issues
    to fix remotely.
  • Addressed and resolved SLA issues promptly using
    a Jira system Provided customers with complex
    time control services.
  • Maintaining Client's details in SQL Database.
  • Documented xml feeds in a confluence
  • Have worked on ELK stack and Splunk for monitoring logs and fix the bugs.
  • Worked on queries related to API debugging.
  • Trained for networking concepts like
    DNS, TCP/UDP, HTTP(S), SSH, FTP.
  • Improved code deployment efficiency by automating processes with CI/CD pipelines.
  • Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.

Education

BBA - Business Administration And Management

SDMCBM
Mangalore
06.2011 -

Skills

Docker

Jenkins - CI/CD

Kubernetes

Jenkins

Terraform

SQL

Jira

Python

Kibana

Servicenow

CIG

Splunk

Certification

DevOps Engineer - MicroDegree

Additional Information

  • Good hands-on knowledge of Source Code Management (Version Control System) tools like Git and GitHub
  • Knowledge of Continuous Integration/ Delivery pipelines
  • Basic understating of automation/ integration tools like Jenkins
  • Knowledge of major cloud service providers AWS - EC2, VPC, S3, IAM, Loadbalancer, Auto Scaling CloudWatch, SNS
  • Good understanding of Infrastructure as Code
  • Good understanding of software containerization platforms like Docker and container orchestration tools like Kubernetes and Docker Swarm
  • Good understanding of Monitoring tools - Prometheus and Grafana
  • Understanding the workflow of Terraform.
  • Worked on a CI/CD pipeline project.

Languages

English
Hindi
Tamil
Kannada
Malayalam

Timeline

Senior Technical Support Engineer

Tech Mahindra
07.2023 - Current

BBA - Business Administration And Management

SDMCBM
06.2011 -

Technical Support Engineer

Stats Perform
2 2015 - 4 2023

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Suseendar DharmarajTechnical Support Engineer