Shubham Sharma
Fincrime Analyst
Delhi
Summary
Experienced Financial Crime Analyst with a strong background in fraud investigation and Anti-Money Laundering (AML) processes. Proven ability to effectively manage high-volume fraud cases, conduct thorough account investigations, and ensure compliance with regulatory requirements. Skilled in performing KYC reviews, transaction monitoring, chargebacks, and handling external fraud inquiries. Demonstrated success in repatriating funds, identifying and restricting fraudulent accounts, and maintaining effective communication with financial institutions. Seeking an opportunity to apply investigative skills in a dynamic and challenging environment.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
FinCrime Analyst – Investigations
Revolut
06.2024 - Current
- Achieved promotion from J1 to J2 in March 2025.
- Manage external fraud investigations involving concerns raised by banks and financial institutions through UK Finance and Zendesk
- Conduct thorough investigations into customer accounts, reviewing KYC documents, login events, and transaction patterns to identify fraudulent activities
- Restrict fraudster accounts upon investigation, draft narratives for Suspicious Activity Reports (SARs), and escalate cases to the Financial Intelligence Unit (FIU) for offboarding
- Ensure the repatriation of funds to victim banks and maintain clear communication with external financial institutions
- Proven track record of handling high-volume cases while ensuring full compliance with regulatory frameworks
Senior Associate – Fraud Investigation & Chargebacks
Genpact
07.2022 - 06.2024
- Promoted from Associate to Senior Associate in November 2023 due to consistent performance
- Investigated over 3000 customer accounts, analyzing abnormalities and preparing evidence for chargeback disputes through the VISA/STAR network
- Achieved a quality accuracy of over 97% and 100% decision accuracy across all cases
- Functioned as the team’s Subject Matter Expert (SME), conducting calibration sessions to address knowledge gaps and improve team performance
- Received multiple awards for outstanding performance across five consecutive quarters
- Actively contributed to process improvement by implementing three Lean Six Sigma initiatives, improving team efficiency and operations
Education
Master of Business Administration - undefined
Dewan Institute of Management Studies
UP 01.2020 - 04.2022
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
Shimla 01.2017 - 04.2020
Class XII - CBSE Board
J.D. Tytler School
DelhiSkills
Fraud Investigation
Fraud Prevention
Account takeover (ATO)
Transaction monitoring
Chargebacks
KYC reviews
SAR filings
Compliance
Regulatory Knowledge
AML processes
AML monitoring systems
Process Improvement
Accomplishments
- Awarded for exceptional performance in fraud investigations for five consecutive quarters at Genpact.
- Solved the highest number of cases within the team while maintaining top performance metrics.
- Spearheaded three Lean Six Sigma projects to improve investigative processes and efficiency.
Timeline
FinCrime Analyst – Investigations
Revolut
06.2024 - Current
Senior Associate – Fraud Investigation & Chargebacks
Genpact
07.2022 - 06.2024
Master of Business Administration - undefined
Dewan Institute of Management Studies
01.2020 - 04.2022
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
01.2017 - 04.2020
Class XII - CBSE Board
J.D. Tytler School