SHUBHAM SINGH
Gorakhpur
Summary
Dynamic Senior Analyst with HCL Technologies, recognized for resolving 500+ cloud support tickets and achieving a 96% satisfaction rate. Proficient in CA UIM/Nimsoft and automation tools like Ansible and Jenkins. A collaborative team player, awarded Best Performer in 2023 & 2024 for exceptional problem-solving and technical expertise.
Overview
3
3
years of professional experience
Work History
Senior Analyst
HCL Technologies
11.2022 - Current
- Provide analysis of CA UIM/NIMSOFT, CA SOI tool to manage and monitor alarms, performance and SLA's.
- Managed Linux/AIX/Windows Servers (installation, patching, migration, and hardening).
- Explored automation using Ansible, Jenkins, Autosys, and workload automation tools.
- Worked collaboratively with Compute, Database, Security, and Network teams.
- ServiceNow platform usage for incident, problem, and change management.
- Resolved 500+ cloud support tickets with 96% satisfaction rate.
- Recognized with Best Performer Award in 2023 & 2024.
Education
B.Tech - Computer Science & Engineering
Ideal Institute of Technology
01.2018
Senior Secondary -
R.I.C. Gorakhpur
UP, India01.2013
Higher Secondary -
SVM Inter College
UP, India01.2011
Skills
- CA UIM/Nimsoft
- CA SOI
- Spectrum
- Splunk
- Netcool
- ServiceNow
- AWS Solution Architect
- Google Cloud
- VMware vSphere
- Citrix
- Linux
- AIX
- Windows Servers
- Ansible
- Jenkins
- Docker
- Autosys
- Workload Automation
- GIT
- Python
- Reactjs
- JavaScript
- HTML5
- CSS3
- Grafana
- BigFix
- VSR Backup Tools
Strengths And Interests
Quick learner, Team player, Passionate, Travelling, Listening to Music, Hindi, English
Technical Skills
CA UIM/Nimsoft, CA SOI, Spectrum, Splunk, Netcool, ServiceNow (Flow Designer, Incident/Problem/Change Mgmt), AWS Solution Architect, Google Cloud (Digital Leader, Associate Cloud Engineer), VMware vSphere, Citrix, Linux, AIX, Windows Servers (install, patch, hardening, migration), Ansible, Jenkins, Docker, Autosys, Workload Automation, GIT, Python, React.js, JavaScript, HTML5, CSS3, Grafana, BigFix, VSR Backup Tools
Timeline
Senior Analyst
HCL Technologies
11.2022 - Current
B.Tech - Computer Science & Engineering
Ideal Institute of Technology
Senior Secondary -
R.I.C. Gorakhpur
Higher Secondary -
SVM Inter College
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