Summary
Overview
Work History
Education
Skills
Strength
Accomplishments
Timeline
Generic
Shubham Sood

Shubham Sood

Bengaluru

Summary

Competent L2 Engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Overview

3
3
years of professional experience

Work History

L2 Desktop Support Engineer

ABInBev
Bengaluru
01.2021 - Current
  • Windows Autopilot Enrollment and Troubleshooting.
  • Monitored systems in operation and quickly troubleshoot errors.
  • Configured hardware, devices and software to set up work stations for employees.
  • Performed root cause analysis and general troubleshooting.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with outside departments to implement system-wide improvements.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

L1 Technical Support Engineer

Seven Eleven
Bengaluru
08.2020 - 12.2021
  • Provide end-to-end technical support to users
  • Help users with the complete device procurement process
  • Worked on Zoho Service Tool for device order tracking and billing information
  • Provide On-call support to users to meet their organizational needs
  • Responsible for the allocation of field engineers at the customer's site
  • I worked on Windows 10 Device enrollment at OnSite location using Microsoft Intune. Enrolled around 100+ Devices.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems
  • Managing Windows 10, Android, and iOS devices through Intune
  • Asset management - Responsible for device-related information tracking and reporting to management
  • Responsible for managing the device repository in excel
  • Basic troubleshooting related to Windows 10 autopilot enrollment
  • Communicate project information through presentations or technical reports
  • Ensure compliance and update standard operating procedures
  • Troubleshooting Support on zoom and Teams call.

Education

Bachelor of Science -

SRI SAI UNIVERSITY
Palampur, Himachal Pradesh
2019

Skills

  • Microsoft Intune (Proficient)
  • Windows Autopilot (Proficient)
  • Windows OS Troubleshooting (Proficient)
  • macOS Troubleshooting (Competent)
  • JAMF (Competent)
  • SCCM (Advanced Beginner)
  • Computer User Assistance

Strength

Quick Learner

Excellent Communication

Team Spirit


Accomplishments

Appreciation for Good Communication Skills (2022).

Google IT Certification (2021)

Completed Nano Degree in Python programming from Udacity. (2020)




Timeline

L2 Desktop Support Engineer

ABInBev
01.2021 - Current

L1 Technical Support Engineer

Seven Eleven
08.2020 - 12.2021

Bachelor of Science -

SRI SAI UNIVERSITY

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Shubham Sood