SHUBHAM SRIVASTAVA

• Leading team of 5 members for providing functional and operational support to clients in their day-to-day official activities.
• Working closely with Clients, Developers, and internal stakeholders, act as a point of contact for developing product roadmap and migration strategies.
• Responsible for daily adjustment and validation of corporate actions to index.
• Responsible for delivery of daily index value and Index maintenance (monthly /quarterly/semi-annual/ annual) covering US, EMEA and Asia regions.
• Assisting with building checks, validation models for index levels - Monitoring changes in security, as well as index levels.
• Supporting other production activities, such as monitoring corporate action changes and validating according to index rules, index rebalancing.
• Assisting in research as a part of new index development.
• Responsible for maintaining complex review templates and error-free models with well-defined control and troubleshooting.
• Communicating functionality test results to the development team and working groups through the JIRA ticketing tool.
• Responsible for understanding and creating protocol and process documents for existing and new processes.
• Responsible for delivering effective communication flow with stakeholders, management, and team members.
• Supporting automation and process innovation, leading to delivery efficiency and expansion.

• Dealing with Index/ETF and custom basket inquiries through Salesforce.
• Responsible for identifying the more complex client needs, clarifying information, researching issues, and providing solutions and/or alternatives.
• Coordinating with other departments for resolving issues.
• Identifying improvement opportunities, developing, and driving appropriate action plan to eradicate the issue.
• Following up with the data provider and development team to build the product as per client specifications.
• Providing root cause and detailed communication for client doubt.
• Collaborated with clients to provide superior service, resolving inquiries and issues promptly.

• Responsible for providing daily indices and ETF data to the major investment banks, asset managers, exchanges, fund administrators, prime brokers, hedge funds, and trading houses across the globe for market close and next day open, inclusive of all upcoming corporate events.
• Effectively manage delivery of data to clients on both Sell Side and Buy Side Platforms.
• Working closely with the development team and QA teams for testing and deployment of specific program requirements.
• Design and build Index/ETF specification for automation of Index/ETF data, including client-specific customization.
• Setting up pre/post-processing data validations for new built index.
• Verification, monitoring of Index, ETF calculation daily, and maintaining them in the database.
• Releasing NAV of ETFs and Index Value, T plus data, rebalance data of Indices by analyzing corporate actions and their effects on Index calculation.
• Design/update training modules on a periodic basis and provide inputs in consultation with managers.
• Building and Maintaining Custom Baskets as per the client requirements and delivering data to clients daily with customized rebalance or corporate adjustments.
• Communicating functionality test results to development team and working groups through JIRA ticketing tool.
• Provide reporting details to managers to build monthly stats.

Extra Roles & Responsibilities

• Have managed a team of 6 people in the absence of Manager, which lead to improvement in people management skills.
• Acted as an assistant to the manager in the US shift, which included supporting the team members for any queries or concerns, training new staff, leave management for the team, generating weekly reports, etc.

• The responsibility is to own and manage enterprise reference data maintenance for various asset classes in the department (Fixed Income, Equities, Derivatives)
• Responsible for the input, amendment, and maintenance of all investment related products for Derivatives (Option and Future), Fixed Income (Bonds) and Equities & Private Equity- using applications (Bloomberg, Reuters) and analyzing on corporate action event (M&A on instrument level)
• The responsibilities also include the management of market data feeds, both end of day and real-time data, from third-party vendors. Additionally, update internal data tasks to support both external and internal data on HSBC systems for the above-mentioned products.
• Resolving the issues and difficulties faced by the front desk and middle office in booking the trades.
• To be aware of the operational risk scenario associated with the role and to ensure that all actions consider the likelihood of operational risk occurring.
• To ensure that common fraud, errors, and irregular transactions are identified and escalated in accordance with procedures in a timely manner.
• To deliver a high-quality, client-driven service that provides clients with a positive view of HSBC and meets their expectations in terms of accuracy, timeliness, and professionalism.