Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Vishal Singh Bisht

Service Delivery Lead
New Delhi

Summary

Meticulous Delivery Lead strictly adheres to both client-provided requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Delivery Lead

Ericsson
Noida
09.2016 - Current

Facilitating definition of project scope, planning, coordinating & executing tasks with project team to ensure achievement of technical & business objectives.


Key contributor in driving the complete setup of the Global Program management office in India. The program involves delivery, decommission, ownership and management of servers and switches for the platform to cache local content at different DC location (179+ countries across the globe)


Working closely with 3PP vendors and OEMs for project deliveries.


Developing strategies to increase ROI and minimize risk factors and losses.


Formulated Project plans which involved measure to reduce risks, developed policies & processes, adopted best framework, assigned roles and responsibilities and enabled quality benchmarks.





Education

B.Tech - Computer Science And Engineering

Manav Rachna International University
Faridabad, Haryana
06.2012 - 06.2016

Skills

Service Delivery Management

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Certification

ITIL Foundation

Affiliations

IMPACT Award (2020-21) from Project stakeholder

Timeline

ITIL Foundation

07-2017

Delivery Lead

Ericsson
09.2016 - Current

B.Tech - Computer Science And Engineering

Manav Rachna International University
06.2012 - 06.2016
Vishal Singh BishtService Delivery Lead