PRAVEEN R G
Delivery Lead
Bengaluru,KA
Summary
Delivery Lead leading vulnerability reporting, risk prioritization, and governance across service delivery engagements. Aligns client expectations, SLA compliance, and cross-functional escalation handling to keep operations stable and audits on point. Guides project transitions and team development while keeping security reporting clear for stakeholders.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Delivery Lead
Accenture - Managed Security Services "Business Vulnerability Reporting and Governance"
12.2018 - 02.2025
- Career Overview/Summary:
- Spearheaded service and project management, ensuring alignment with governance and compliance standards.
- Directed vulnerability scanning, risk prioritization, and reporting, enhancing security protocols.
- Collaborated closely with clients to ensure service delivery and adherence to Service-Level Agreements (SLA).
- Handled process and people escalations with efficiency, maintaining smooth operations and performance.
- Provided career counselling and performance moderation to support team development.
- Drove successful transition of multiple projects end-to-end responsibility.
Senior Analyst
Accenture - Service Management "Business Reporting and Governance"
12.2014 - 04.2018
- Career Overview/Summary:
- Managed and optimized service and project management functions, enhancing efficiency and client satisfaction.
- Led effective change and contract management initiatives, ensuring streamlined operations and compliance.
- Directed incident and problem management strategies, minimizing downtime and resolving issues promptly.
- Improved governance and internal controls, maintaining compliance with regulatory requirements and standards.
- Strengthened user relationship management through proactive communication and support.
- Implemented performance management systems, boosting team productivity and morale.
- Offered career counselling and facilitated performance moderation, supporting employee development and retention.
Analyst
Accenture - Best Buy HRO
10.2012 - 12.2014
- Job Profile:
- Delivers employee relations services for clients. Supports ER Case Managers with HR tasks: performance, counselling, and employee relations.
- Escalates issues beyond job scope. Experienced in Siebel & Oracle.
- Automation Tools:
- Equivalent Through put Yield automation tool was created to extract team productivity and utilization
- Automation tool created to calculate individual team members OPC hours submission for every fortnight for Time & Expense application
- Both tools were implemented and had $10000 dollar saving ideas
Customer Relation
Accenture - Virgin Media-Odin (ACCBS)
03.2010 - 09.2010
- Job Profile:
- Handle calls from Virgin Media sales reps, retailers, and customers. Check accounts for debts, credit checks, sell products, book orders, answer inquiries, reschedule, cross-sell, upsell, and process payments.
Education
Bachelor of Arts -
Bangalore University
01-2011
Skills
Service delivery management
Program management
Project transition management
Service management business reporting
Executive reporting
Governance & compliance
Stakeholder management
SLA & KPI management
ServiceNow
Risk prioritization
Process mapping
Business continuity planning
Accomplishments
- Customer Satisfaction Improvement
- Achieved 99% customer satisfaction rate through effective project delivery and governance.
- Vulnerability Reduction Success
- Reduced vulnerability incidents by 35% through proactive vulnerability management and reporting.
- Effortless Project Transitions
- Managed transition of 6 projects with 100% on-time delivery and client satisfaction.
- Cost Savings Through Automation
- Saved $10,000 by implementing automation tools for team productivity and utilization.
Certification
Qualys
Timeline
Delivery Lead
Accenture - Managed Security Services "Business Vulnerability Reporting and Governance"
12.2018 - 02.2025
Senior Analyst
Accenture - Service Management "Business Reporting and Governance"
12.2014 - 04.2018
Analyst
Accenture - Best Buy HRO
10.2012 - 12.2014
Customer Relation
Accenture - Virgin Media-Odin (ACCBS)
03.2010 - 09.2010
Bachelor of Arts -
Bangalore University