Shubham Tripathi
Assistant Store Manager
Bangalore
Summary
Assistant Store Manager supporting retail operations, team scheduling, and daily sales tracking in busy apparel stores. Coordinates task allocation, stock counts, KPI tracking, and complaint resolution for 2-3 customer complaints per week, and customer support while helping maintain POS accuracy and store presentation. Steps in on floor execution, coaching, and closing routines to keep service levels and sales goals on target.
Overview
1
1
Language
8
8
years of professional experience
Work History
Store Manager
Adidas
04.2023 - Current
- Driving and maximizing the sale of the store to achieve growth.
- Driving sales through maximizing team performance.
- Training, supervising and appraising staff.
- Leading by example in all aspects of the role.
- Resolve customer complaints, guide them and provide relevant information.
- Cross-sell products and introduce new ones.
- Handle merchandise returns and exchanges.
- Check and Sign EOD Checklist on a daily basis.
- Drove sales and maximized store revenue through effective team engagement.
- Monitoring and reviewing staff and store KPIs on a regular basis.
- Organizing, preparing and arranging promotional materials and displays.
- Strong communication and time management skills.
- Track transactions on balance sheets and report any discrepancies.
- Trained, supervised, and appraised staff to enhance team capabilities and service quality.
- 1. Working as a Store Manager at "Adidas" from March- 2025 to present.
Store Incharge
Adidas R T Nagar Store
04.2021 - 03.2023
- Handling a store of 1200 sft.
- Developed work schedules and assigned daily tasks to optimize team productivity.
- Track daily, weekly, and monthly sales reports.
- Make work schedules and assign daily tasks.
- Do routine stock counts.
- Assisted team members in addressing challenging buyer questions to enhance customer satisfaction.
- Resolved customer complaints promptly and courteously to maintain a positive store reputation.
Senior R.A.
Adidas VR Mall Store
09.2020 - 03.2021
- Led cross-selling and up-selling initiatives, enhancing customer engagement and driving sales.
- Explain complex product details and warranties.
- Assisted in onboarding new floor workers, facilitating their integration into team operations.
- Provided strategies for engaging buyers and closing deals, improving overall sales effectiveness.
- Help onboard new floor workers.
- Keep product displays neat and well-organized.
- 4. Work as a Senior R.A. at "Adidas VR Mall Store " from SEP -2020 to till march 2021.
Senior Guest Relationship Executive
OYO rooms
12.2018 - 02.2020
- Assisted hotel manager with daily operations to enhance team efficiency.
- Ensuring a pleasant and comfort stay for guest.
- Managed breakfast operations and gathered guest feedback to improve service quality.
- Managing breakfast operations and taking feedback during it.
- Ensured pleasant and comfortable stays for guests by addressing needs and concerns promptly.
- Maintaining inventory count in the property.
- Helping and assisting hotel manager with all day task.
- Responsibilities
Education
S.S.L.C -
01-2009
BA -
Chhatrapati Shahu Ji Maharaj University, Kanpur
Kanpur, India01-2016
II PUC - undefined
01-2012
Skills
MS Office
Windows 7, 8, 10
Sales reporting
Inventory control
POS operations
Store operations management
Team supervision
Customer complaint resolution
Merchandise display planning
KPI tracking
Cross-selling
Performance coaching
Declaration
I hereby declare that the above – mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above – mentioned particulars.
Personal Information
Date of Birth: 25 JULY 1995
Timeline
Store Manager
Adidas
04.2023 - Current
Store Incharge
Adidas R T Nagar Store
04.2021 - 03.2023
Senior R.A.
Adidas VR Mall Store
09.2020 - 03.2021
Senior Guest Relationship Executive
OYO rooms
12.2018 - 02.2020
II PUC - undefined
S.S.L.C -
BA -
Chhatrapati Shahu Ji Maharaj University, Kanpur