Shubham Vats
145, Village Kirari, Delhi
Summary
Experienced Fraud and Chargeback Analyst with expertise in fraud and non fraud management, detection and resolution. Proven track record of success in analyzing complex data and implementing effective strategies. Known for analytical thinking and a commitment to continuous improvement. Aspiring data analyst seeking to leverage skills and experience to drive insights and optimize processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Check Digital Fraud Claims
BA Continuum India Pvt Ltd.
07.2023 - Current
- Conducted meticulous examinations of reports and individual transactions suspected of fraudulent activity to meticulously uncover potential illicit behaviour
- Specialize in detecting check and digital fraud through advanced analytics and industry expertise
- Maintained vigilant oversight of fraud cases, continually monitoring emerging trends to inform the development of proactive prevention strategies
- Specialized in preventing and detecting fraudulent activities across a diverse spectrum of financial operations including Wires, ACH, Check and Chargeback
- Hands on experience to work on some tools like Zelle, PAT (Payment Admin Tool) and Synergy and also work on the basis of Procedures of Visa, Mastercard, Zelle and Bank of America
- Fostered close collaborations with third party vendors to enhance fraud detection capabilities, facilitating through investigations and expediting claims processing across platforms such as Zelle CRM, Zelle BDR, Lexis Nexis, Zelle Scam, VROL and MasterCard
- Work on Scam Disputes in which Bank Customer got scammed by Other Banks or FI's and also issue Credits to Customer after the completion of research and collating additional information for an other FI's and Customer if required
- Also have experience of Cheque Fraud Claims
Credit Billing Disputes Resolution
BA Continuum India Pvt Ltd.
04.2016 - 07.2023
- Work on Non Fraud Credit Card Disputes which was filed by Bank Cardholder
- Processing chargebacks, conducting extensive research on the internet, and collating additional information for an organization and individual being verified.
- Conducted research on dispute resolution processes and procedures.
- Analyzed data related to disputes, such as settlement amounts and timeframes.
- Work on the basis of the Disputes Cycle, and follow the procedures of Visa and Mastercard.
- Fostered close collaborations with third-party vendors to enhance fraud detection capabilities, facilitating investigations and expediting claims processing across platforms such as Zelle CRM, Zelle BDR, LexisNexis, VROL, and MasterCard.
- Also, work on representment cases to check the disputes filed by merchants on already processed chargebacks.
- Prepared correspondence related to pending or resolved disputes.
- Participated in internal audits of company's dispute resolution process.
Education
M.Com - Commerce
Indira Gandhi National Open University
Delhi, DELHI12.2018
MBA - Finance and Marketing
Bharati Vidyapeeth Institute of Management and Entrepreneurship Development
Pune, MAHARASHTRA06.2015
BBA - Banking and Insurance
Guru Gobind Singh Indraprastha University
Delhi06.2013
12th - Commerce
DAV Centenary Sr Secondary Public School
Delhi06.2010
10th -
Bal Sthali Secondary Public School
Delhi06.2008
Skills
- Advance Excel
- Chargeback
- Representment
- Fraud Detection and Prevention
- Python
- Ability to work under pressure
- Team Spirit
- Leadership Ability
- Problem-solving aptitude
- Time Management
- Multitasking
- Relationship building
- Adaptability
- Analytical skills
Languages
- English
- Hindi
Certification
- Pursuing Data Science and Machine Learning
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Got recognized with Bronze and Silver Awards many times for the Maintaining 100 percent Accuracy and Productivity.
- Got recognized with Silver Award for Maintaining Highest Improvement in Performance in Quarter.
Timeline
Check Digital Fraud Claims
BA Continuum India Pvt Ltd.
07.2023 - Current
Credit Billing Disputes Resolution
BA Continuum India Pvt Ltd.
04.2016 - 07.2023
M.Com - Commerce
Indira Gandhi National Open University
MBA - Finance and Marketing
Bharati Vidyapeeth Institute of Management and Entrepreneurship Development
BBA - Banking and Insurance
Guru Gobind Singh Indraprastha University
12th - Commerce
DAV Centenary Sr Secondary Public School
10th -
Bal Sthali Secondary Public School
Similar Profiles
Mohd TahirMohd Tahir
Team Leader - Global Markets Operations & Middle Office – Client Assets Control Group at BA Continuum India Pvt. Ltd.Team Leader - Global Markets Operations & Middle Office – Client Assets Control Group at BA Continuum India Pvt. Ltd.
Shreya BhardwajShreya Bhardwaj
Senior Team Member (Global Procurement) at BA CONTINUUM INDIA PVT. LTD.Senior Team Member (Global Procurement) at BA CONTINUUM INDIA PVT. LTD.
Pawan ThakurPawan Thakur
Team Leader at BA Continuum India PVT LTDTeam Leader at BA Continuum India PVT LTD
ALOK DESHPANDEALOK DESHPANDE
Assistant Vice at BA Continuum India Pvt LtdAssistant Vice at BA Continuum India Pvt Ltd
Suraj SethSuraj Seth
Automation Test Engineer at Tata Consultancy Services LtdAutomation Test Engineer at Tata Consultancy Services Ltd