Shubham Vijay
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
senior relationship officer
quess corp limited (axis bank)
03.2021 - Current
- Managed daily customer usage efficiently and accurately, solving all product related queries.
- Assisted clients with account inquiries and service requests.
- Processed card applications and verified necessary documentation, also selling crossell products too.
- Maintained compliance with banking regulations and internal policies.
- Topper of 4 years out of 5 in all parameters.
tell calling associate
randstad india pvt ltd
05.2019 - 10.2020
Customer Service Associate
Teleperformance global services pvt ltd
08.2017 - 04.2019
Associate
innovsource services pvt ltd
08.2016 - 07.2017
process associate
ornatus solutions pvt ltd
09.2015 - 06.2016
Education
Bachelor of Commerce - Business Studies
Delhi University
05.2013 - 06.2016
Skills
- Customer relationship management
- Compliance monitoring
- Document verification
- sales efficiency
- work ethics
- relationship building
- product knowledge
- problem solving management
- self motivation
- active listening
- negotiation
Accomplishments
- Certification of recognition from tele-performance in 2017-18 period(location topper)
- Got the special training certification from achievers planners in 2015
- Telent search knowledge certification from nifa in 2013
Timeline
senior relationship officer
quess corp limited (axis bank)
03.2021 - Current
tell calling associate
randstad india pvt ltd
05.2019 - 10.2020
Customer Service Associate
Teleperformance global services pvt ltd
08.2017 - 04.2019
Associate
innovsource services pvt ltd
08.2016 - 07.2017
process associate
ornatus solutions pvt ltd
09.2015 - 06.2016
Bachelor of Commerce - Business Studies
Delhi University
05.2013 - 06.2016