Subham Chauhan
Gwalior
Summary
Dynamic analyst with a proven track record at Nab Innovation Center India, excelling in KYC compliance and risk identification. Adept at optimizing workflows and enhancing operational efficiency, I bring strong analytical skills and a commitment to customer satisfaction. Passionate about driving results and ensuring regulatory adherence in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Analyst
Nab innovation center India
Gurugram
08.2023 - Current
- Open and process customer home loan and transaction accounts, ensuring adherence to internal compliance and regulatory standards.
- Review customer documentation for completeness, accuracy, and risk indicators prior to account activation.
- Monitor dormant and inactive accounts through the 90 Days Undrawn Report to identify potential risks and compliance concerns.
- Coordinate with internal teams to resolve documentation gaps, and mitigate onboarding delays.
- Identify process gaps, and recommend control enhancements to strengthen compliance and operational efficiency.
Team Member
Bank of America
Gurugram
01.2021 - 08.2023
- Was working as an insurance coordinator in a US process. Serving as a link between clients, banks, and insurance companies by acting on live circumstances, speaking with them, and acting accordingly to find the best practicable solution.
- Coordinating between the different teams working on the same loan for a timely closing of the loan.
- The job requires critical thinking and close attention to the insurance policy's fine print if it could result in a financial loss to the bank or the client once the loan is cleared.
- Supported in Cares project involving analytical thinking and loan approval calculations.
- Worked in the business control team where we have to monitor the emails sent by bank employees to external parties.
Customer Care Executive
Teleperformance
Jaipur
03.2019 - 07.2020
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Took ownership of customers issues to follow problems through to resolution.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
M.Sc - Military Science
Jiwaji university
Gwalior01.2019
B. Sc - Military Science
Jiwaji university
Gwalior01.2016
Higher Secondary - PCM
Kendriya Vidhyalaya
Gwalior01.2013
Skills
- Core AML / KYC skills : Include customer due diligence (CDD) and enhanced due diligence (EDD), KYC documentation review and account onboarding, transaction monitoring support and risk identification, regulatory compliance and internal controls, suspicious activity identification (red flags), and quality assurance and business control monitoring
- Account management
- Workflow optimization
- Flexible and adaptable
Hobbies and Interests
- Cricket
- Traveling
Personal Information
- Date of Birth: 11/17/95
- Nationality: Indian
Accomplishments
Top Performer Award in Q3 and Q4, 2025.
Timeline
Analyst
Nab innovation center India
08.2023 - Current
Team Member
Bank of America
01.2021 - 08.2023
Customer Care Executive
Teleperformance
03.2019 - 07.2020
M.Sc - Military Science
Jiwaji university
B. Sc - Military Science
Jiwaji university
Higher Secondary - PCM
Kendriya Vidhyalaya