Shubham Kumar Mishra
CSE
Surat, Gujarat
Summary
Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Support Executive
Teleperformance
Jaipur
07.2023 - 01.2024
- Handled international clients and solved their queries via e-mails in regards to software services.
- Worked for selling partner support team and provided personalized solutions to Customers
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs and resolve their queries and thus evaluate current product use and cross-sell new the services.
Teacher
CS Vidyabharti
Surat
12.2022 - 04.2023
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
Education
Bachelor Of Engineering - Mechanical Engineering
Gujarat Technological University
Surat 08.2019 - 07.2022
Diploma - Mechanical Engineering
Gujarat Technological University
Surat, Gujarat 07.2016 - 07.2019
Highschool -
Woodward Public School
Bhadohi, UPSkills
Relationship building and management
Service support
Written and verbal communication
Customer Inquiry Management (CIM)
Quality Control
Complaint Handling
Customer Service
Problem-solving aptitude
Multitasking Abilities
Relationship Building
Written Communication
Time management abilities
Internships
Interned at L&T MHI Power Boiler Ltd, from March 2023 to April 2023.
- Worked on UTM machine for tensile testing, flarring and flattening test.
- Calibrated measuring instruments as per NABL guidelines.
Interned at Renon India Pvt Ltd from January 2023 to February 2023 as a quality analyst.
- worked on lithium ion cells grading, sorting and assembling process.
Timeline
Customer Support Executive
Teleperformance
07.2023 - 01.2024
Teacher
CS Vidyabharti
12.2022 - 04.2023
Bachelor Of Engineering - Mechanical Engineering
Gujarat Technological University
08.2019 - 07.2022
Diploma - Mechanical Engineering
Gujarat Technological University
07.2016 - 07.2019
Highschool -
Woodward Public School