SHIVAM KUMAR MISHRA
Bhagalpur
Summary
High-performing Home Loan & Mortgage professional with proven expertise in handling multiple markets, sourcing high POS and high-ticket clients, and consistently driving strong disbursement performance. Recognized with an Excellence Award for Disbursement, seeking a challenging growth-oriented role to scale business volumes, strengthen market presence, and contribute strategically to organizational growth through execution excellence and result-driven leadership.
Overview
13
13
years of professional experience
Work History
Senior Relationship Manager
Piramal Finance LTD
Bhagalpur
09.2025 - Current
- Cultivated strong client relationships through regular communication and personalized service.
- Managed account portfolios, ensuring client needs were met effectively and efficiently.
- Conducted market research to identify trends and provide insights to clients.
- Developed training materials for team members on relationship-building techniques and tools.
Senior Loan Officer
HDFC Sales Pvt. Ltd.
08.2021 - 08.2025
- Provided expert guidance to clients on mortgage products and financing options.
- Collaborated with real estate agents, DSAs, and BSAs to facilitate smooth loan transactions.
- Handled nearby markets, including Purnia, Katihar, and adjoining locations, driving business sourcing for home loan and mortgage products.
- Sourced and managed high POS, high-ticket size clients, ensuring quality acquisition and adherence to credit and legal guidelines.
- Built strong relationships with DSAs, builders, and referral partners across assigned and nearby markets.
- Coordinated with credit, legal, and operations teams for smooth case processing, and timely disbursements.
- Recognized with an Excellence Award for outstanding disbursement performance, and contribution to business growth.
- Conducted market research to identify competitive lending trends and opportunities.
- Trained junior loan officers on best practices in customer service and sales techniques.
Senior Sales Officer
Axis Bank Ltd.
01.2020 - 06.2020
- Developed business cases for new products or services to present to senior management.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Senior Loan Officer
HDFC Sales Pvt. Ltd.
03.2018 - 10.2019
- Provided guidance to customers regarding loan products, eligibility requirements, application processes, documentation requirements.
- Maintained strong knowledge base of lending regulations, best practices and industry trends.
- Conducted periodic reviews of existing loans to ensure compliance with established policies and procedures.
Assistant Manager
Bajaj Finserv
Kolkata
11.2016 - 11.2017
- Managed daily operations and team workflows to enhance service delivery.
- Developed training programs for new staff to ensure consistent performance.
- Facilitated communication between departments to streamline processes and improve collaboration.
Senior Sales Executive
Generation Next BPO Services
Delhi
01.2013 - 08.2016
- Enhanced product knowledge through continuous learning and professional development activities.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Acted as a liaison between the customer and cross-functional internal teams.
Education
BCA -
Manav Bharti University
08-2012
12TH -
Jharkhand01.2005
10TH -
Jharkhand01.2002
Skills
- Client relationship management
- Business development
- Market research analysis
- Sales strategy implementation
- Customer needs assessment
- Sales management
- Business sourcing
- Team leadership
- Lead development
- Business networking
- Sales planning
- Sales and market development
Languages
- ENGLISH
- HINDI
Personal Information
- Hobbies: Reading newspaper and singing songs
- Father's name: Bhawesh Kant Mishra
- Date of birth: January 15, 1988
- Gender: MALE
- Nationality: INDIAN
- Marital Status: Married
- Religion: Hindu
Timeline
Senior Relationship Manager
Piramal Finance LTD
09.2025 - Current
Senior Loan Officer
HDFC Sales Pvt. Ltd.
08.2021 - 08.2025
Senior Sales Officer
Axis Bank Ltd.
01.2020 - 06.2020
Senior Loan Officer
HDFC Sales Pvt. Ltd.
03.2018 - 10.2019
Assistant Manager
Bajaj Finserv
11.2016 - 11.2017
Senior Sales Executive
Generation Next BPO Services
01.2013 - 08.2016
BCA -
Manav Bharti University