Learning new functions in Spreadsheet
Shubham Singh Chandel
Senior Manager - Business Operations
Bengaluru,KA
Summary
In my 4 years of Management experience in the core team, I have contributed to the organisation's 100X growth of revenue and Team size while being the go-to guy for challenging tasks.
I'm always eager to learn & explore new possibilities of solving a problem by improving existing methodologies/processes and collective brainstorming sessions which results in lesser TAT, Human Intervention & better GM.
I believe that the diverse exposure of projects with clients from multiple industries has helped me to understand their fast-paced, lively, Customer-Oriented, Product-driven, and dynamic Business culture.
Life Quote- It takes less time to do the thing right than to explain why it went wrong
Overview
4
4
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Senior Business Operations Manager
Awign
Bengaluru, Karnataka
04.2021 - Current
- Owned P&L of 3 verticals where I increased the GM and performance of projects and Project Managers by productising every flow, making end-to-end automated process while documenting the SOP's & showcasing performance dashboard for vendors and internal resources which helped in motivating and incentivising them.
- Managing a team of 37 employee's in the office and they overlook around 1500+ on-field/WFH workforce.
Established a long lasting relationship with clients while providing consultation which helped in upscale and upsells projects. - Owned the overall functions of vendors & Strategic partners for our Voice, SMS, CleverTap Campaigns and manpower.
- Worked with the founders and product team to improve the product concerning investors, clients, and workforce.
- Initiated interactive dashboard integration via Google Data studio with BigQuery to Analyse the overall health of projects in real-time.
- Improved & automated the onboarding process which reducing the TAT, manual work load and great user experience.
Business Operations Manager
Awign
Bengaluru, Karnataka
04.2019 - 03.2020
- Initiated SOP Documentation for continuous improvement.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates. - Managed Due Diligence, Audits & LMD with clients- BetterPlace, Authbridge, Tata Pay, ITC FMCG, BCG Toll Plaza, Britannia Warehouse, Spinny Cars, OLA Covid Car & Driver Compliance, P&G shop, AB InBev Stock,Cooler & Promotion, BigBasket, Licious& Super Daily etc.
- Heading Calling Vertical with clients- Udaan, ZestMoney, Cred, Myntra, Happy Loans etc.
- Managing a team of 22 employee's in office and they overlook around 800+ on field/WFH workforce.
Operations Executive
Awign
02.2018 - 07.2019
- Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Evaluated workforce to assess quality, timeliness and compliance of timelines, maintain tight cost controls and maximize business operational efficiency.
- Worked on projects Like - Swiggy - Benchmarking Audits, Demand Acquisition for Peebuddy,Medlife, Pharmeasy, Netmeds, Supply Acquisition for Amazon Pay, Myntra DC Audits, Myntra - Benchmarking Audits,BD for NestAway Assure, Shop Onboarding for Bharatpe,Supply Acquisition for Uber Auto, Restaurant Onboarding for Zomato,Dineout. Ola Driver Onboarding,Policy Bazar call transcription.
- Managed a team of 2 Operations Executives & around 80 interns.
Operations Intern
Awign
11.2017 - 01.2018
- Handled day-to-day operations and overseeing more than 300 Field workforce every day.
- Used to go for doing the pilot of any new project.
- Tracking & Improvising according to my project revenue targets.
- Strategising the daily activities to get more output,by using whatsapp business.
- Worked on Projects like - BD for Jugnoo, Myra.
Business Development Intern
Udaan.com
10.2017 - 11.2017
- Networked among local business and community organisations to develop leads and generate business.
- Over Achieved the target of monthly revenue, exceeding objectives by 143%.
- Trained other interns on the field.
Campus Ambassador
Woovly
09.2017 - 11.2017
- Supported campus events to increase student engagement and promote campus-wide initiatives.
Digital Campaigner
Flipkart
09.2017 - 10.2017
- Developed advertising tactics and implemented new solutions for increased brand awareness through social media like Facebook & Instagram.
Campus Brand Ambassador
Nokia
10.2017 - 10.2017
- Supported campus events to increase student engagement and promote campus-wide initiatives.
Education
Bachelor of Engineering - Information Science
08.2015 - 06.2017
High School Diploma -
06.2011 - 07.2013
Skills
Lean Six Sigma Black Belt
Project and Product development life cycle
Operations management
P&L Management
Data structuring and analysis
Customer onboarding & relations specialist
Cost reduction,Budgeting strategies & forecasting
Performance Evaluations
Strategic partnerships & Planning
Contract Negotiation
Risk analysis and management
Business Planning
Relationship Building And Management
Effective Communication
Staff Management
Interests
Badminton
Travelling
Gaming
Volunteer
Collecting Coins
Paint Ball
Affiliations
- Project Management Institute (PMI)
- National Association of State Boards of Accountancy (NASBA)
Certification
Six Sigma Black Belt
Accomplishments
- Increased Profit Margin of calling projects from 44% to 67% & improved the connection ratio from 58% to 92% by streamlining ,improving the process through automation meanwhile revising a 30% low payout structure for the WorkForce while introducing incentive model based on performance.
- Represented Rajasthan in National Level Badminton.
- Earned the Performer of the Month Award in March 2018 for Individually generation 38% of Company's Revenue.
Timeline
Google Analytics
05-2021
Senior Business Operations Manager - Awign
04.2021 - Current
Lean Inventory Management
05-2020
Six Sigma Black Belt
04-2020
Business Process Improvement
03-2020
Operations Excellence
02-2020
Program Management
01-2020
Business Operations Manager - Awign
04.2019 - 03.2020
Operations Executive - Awign
02.2018 - 07.2019
Operations Intern - Awign
11.2017 - 01.2018
Business Development Intern - Udaan.com
10.2017 - 11.2017
Campus Brand Ambassador - Nokia
10.2017 - 10.2017
Campus Ambassador - Woovly
09.2017 - 11.2017
Digital Campaigner - Flipkart
09.2017 - 10.2017
KNS Institute Of Technology - Bachelor of Engineering, Information Science
08.2015 - 06.2017
Maheshwari Public School - High School Diploma,
06.2011 - 07.2013