Shubhangee Jain

• Currently working in Wipro for the last 2.5 years and associated with Qatar Airways, where we are dealing with the Crew tracking application and Crew training application.
• Having a great experience in the airline domain and got recognition from customers.
• Developed test plans, strategies and approaches for the testing process.
• Reviewed system requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Monitored bug resolution efforts and tracked progress using defect tracking tools.
• Conducted root cause analysis of test failures and identified potential improvements to reduce risk of similar issues occurring in future releases.
• Performed functional, system, integration, regression, load and performance testing of software applications.
• Analyzed requirements documents to ensure proper coverage of testing activities.
• Worked closely with developers in resolving complex issues related to software functionality.
• Created detailed reports on the progress of each project phase including bug tracking and resolution status.
• Maintained up-to-date knowledge of industry trends in QA processes and best practices.
• Utilized various tools such as Selenium Webdriver, JIRA and Jenkins for automating test cases.
• Performed regression tests for each build in order to check defect resolutions and overall software performance.
• Met project scope and delivery dates by planning optimal testing schedules.

Project Overview: Currently working in Capgemini Pune for US McDonald Project, In US McD eRestaurant is a web application that is used to record the employee information like Payrolls, employee profiles, different Employee Shifts as well as punch-in and punch-out timings

This application contains three main modules: eHR, eLabor and eTimekeeping

• Offering 2.5 years of experience in End to End Software Testing in US McDonald System domain
• Proficient in designing and executing test cases by understanding requirements in Agile Methodology
• Expert in Functional, Regression, Integration, Positive, Negative, GUI, System and Black Box testing of Websites and Desktop Applications
• Review bug reports which are entered into the Defect Management Tool
• Possess a clear understanding of SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle)
• Well versed with Defect Life Cycle
• Proficient in HP QC and defect tracking system.
• An effective communicator with excellent relationship building and interpersonal skills.
• Achieved PAT ON BACK Award as a token of appreciation.
• Excellent handling capability of team, worked as team leader in project.
• Excellent capability to deal with clients, also having capability to work under pressure and meet deadlines.
• Developed and maintained test plans, strategies, procedures, and scripts for manual and automated tests.
• Analyzed requirements documents to ensure proper coverage of testing activities.
• Identified root causes of defects found during software testing cycles.
• Conducted reviews of test cases with stakeholders to ensure accuracy and completeness.
• Worked closely with developers in resolving complex issues related to software functionality.
• Ensured that all software changes were tested properly before being released into production environment.
• Created detailed reports on the progress of each project phase including bug tracking and resolution status.
• Collaborated with other teams such as product management, engineering and customer support in order to provide timely solutions for reported problems.

Project Overview: UK business solution basically deals with wireline products and facilitates the provision of the same using an agent desktop application.

• Agent desktop has been designed and developed to support legacy customers on a single stack.
• Involved in order fulfillment, fault management, and billing the customers based on the products and services availed.
• This system helps clients to order different telecom products, modify orders, cancel orders, and cease products.
• Offering 3.5 years of experience in end-to-end software testing in the Telecom Business Support System domain.
• Proficient in designing and executing test cases by understanding requirements in Agile Methodology.
• Expert in Functional, Regression, Integration, Positive, Negative, GUI, System, and Black Box testing of Websites and Desktop Applications.
• Review bug reports that are entered into the Defect Management Tool.
• Possess a clear understanding of SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle).
• Well versed with Defect Life Cycle.
• An effective communicator with excellent relationship building and interpersonal skills.
• Achieved BRAVO and PAT ON BACK Award as a token of appreciation.

Project Overview: Millicom offers a range of digital services to over 45 million customers under the 'Tigo' brand in fifteen emerging markets, as well as ecommerce sites across Africa and Latin America.

• Worked in L2 support in the project of Tigo Millicom, a telecom service provider in the 6 countries of Africa.
• Incident management, report management, and troubleshooting.
• Health check of applications in SQL and UNIX domain.
• Performing housekeeping on Windows servers.
• Coordinating with onsite team and customers as per the requirement.
• Daily follow-ups of the pending incidents with customers.
• Sending Weekly ITOC and Non-ITOC Incident Report to Tigo, working/coordinating with the Finance team for pending tickets.
• Ensure compliance is met on each and every incident.
• Coordinate with the L3 team/Service Desk in the resolution of the tickets.
• Prompt/Balance decision making in pressurized situations.
• Arranging and coordinating training sessions with different teams when a new application comes in ITOC Scope.
• Interacting with different teams (Tigo/Vendor) for any pending issues.