Shubhangi Bhav

Experienced and results-driven with 25+ years experience in aviation ground operations. Skilled in overseeing airport station activities, ensuring operational efficiency, safety compliance, and exceptional customer service. Adept at managing teams, coordinating with airline and airport authorities, and optimizing ground handling processes for seamless passenger and cargo operations. Strong leadership, problem-solving, and communication skills.

• Received Partnership Award for Excellence on 18th March 1997 from British.Airways.
• Received Spirit of Service & Safety Service Award South East Asia from Qantas Airways.
• Received eXcel Service Award Quarter Two Winner 2010 from Qantas Airways.
• Received Care Service Business Award 2012 from Qantas Airways.
• Winner of the iPad as an incentive for the One World online training module in 2012.

TTT for Dangerous Goods Training (Civil Aviation Safety Authority)

TTT for Althea Check-in

TTT for Door Opening Training (A320/A747/A777)

• A) With Qantas Airways
• Trained to perform Check-In Functions in Quantum DCS, Qube/ SONIC/ALTHEA CM.
• Basic knowledge of Amedeus,Reservation,Ticketing.
• Dangerous Goods Awareness Course on 20th November, 1999.
• Undertook Training for “Make A Difference” on 20th June 2000 in Sydney.
• “Destination, Australia” Document Awareness Course in June 2000.
• Dangerous Goods Trainer and Train the Trainer Course in August 2004 in Sydney.
• Airbus 300-330 Aircraft Door Opening Training in November 2005 in Hong Kong.
• Safety & Security training in 2009.
• B) With British Airways
• Certificate in Leadership Skills, South Asia on 25th February, 1998
• C) With Cathay Pacific
• Training Course Target Contact in February, 1994
• D) With Swiss Air
• Passenger Service Training on 27th October, 1993

• Facilitated ground handling coordination with airport authorities and internal teams.
• Supervised ramp operations, ensuring smooth, safe, and on-time departures.
• Represented the company in AOC and Safety Meetings with the Airport Operator.
• Conducted monthly ramp safety audits and maintained updated training records.
• Delivered Dangerous Goods Awareness Training for check-in and ramp staff.
• Performed regular spot checks to ensure high operational and safety standards.
• Organised and monitored all airside and terminal pre-operation activities.
• Oversaw ground operations in full compliance with airline SOPs.
• Managed end-to-end operational activities for multiple airlines, including Malaysia Airlines, Kuwait Airways, Thai VietJet, Flynas, SalamAir, Air Tanzania, Royal Nepal, Yemen Air, and SriLankan Airlines.
• Handled administrative tasks, internal audits, and MHB-related training coordination.
• Managed non-scheduled cargo flight operations and liaised with regulatory authorities.
• Updated operational manuals (DGR, Qantas Policies & Procedures, Ramp Manuals).
• Maintained and updated training records in CM and handled manual check-in for GHA staff
• Liaise with Customs, Immigration, and MIAL authorities.