Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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SHUBHANGI PITKE

SHUBHANGI PITKE

Senior Technical Support Engineer
Pune

Summary

To utilize my expert editorial skills to deliver error-free, engaging, and high-quality content for a variety of clients and industries. Total 3 years experience in administration combined with virtualization, designing, implementing & troubleshooting of IT system 24/7. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Senior Technical Support Engineer

PERSISTENT SYSTEM
03.2023 - 05.2024
  • Worked on azure active directory
  • Create, manage, and delete user accounts and groups in Azure Active Directory
  • Assign and modify user roles and permissions to ensure proper access control
  • Implement and manage role-based access control (RBAC) to ensure secure access to Azure resources
  • Configure and enforce Multi-Factor Authentication (MFA) policies to enhance account security
  • Configure Single Sign-On (SSO) for enterprise applications to streamline user access and improve productivity
  • Manage SSO settings and troubleshoot issues related to application sign-ins
  • Design and implement Conditional Access policies to enforce access controls based on user location, device compliance, and risk level
  • Set up and maintain Azure AD Connect for synchronization between on-premises Active Directory and Azure AD
  • Monitor and troubleshoot synchronization issues to ensure consistent and reliable directory services
  • Enable and configure Self-Service Password Reset (SSPR) to allow users to reset their passwords independently
  • Provide support and guidance to users regarding the SSPR process
  • Provide first-level support for Azure AD-related issues, including account lockouts, access problems, and synchronization errors
  • Managing of Azure Virtual Machines and related infrastructure for multiple global business units
  • Configured VMs in availability sets using Azure portal to provide resiliency for laas based solution and scale sets using Azure Resource Manager to manage network traffic
  • Designed and configured Azure Virtual Networks (Vets), subnets, Azure network settings, DHCP address blocks, DNS settings, and security policies and routing
  • Deployed Azure laaS virtual machines (VMs) and Cloud services (Paas role instances) into secure Vets and subnets
  • Exposed Virtual machines and cloud services in the Vets to the Internet using Azure External Load Balancer
  • Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets
  • Setup Azure Virtual Appliances (VMs) to meet security requirements as software-based appliance functions (firewall, WAN optimization and intrusion detections).

DC Associate Engineer

Hexaware Technologies
03.2021 - 05.2023
  • Proven experience as a windows administrator
  • Hands on experience with windows and Unix server, Created ESX container
  • Configuration of server, operating system, load balancer, networking including management of users, processes, resource contention, preventive maintenance, and management of updates & patches to ensure that the system is properly updated
  • Re-installation in the event of system crash/failures
  • Implementation and maintenance of standard operating procedures for maintenance of the infrastructure
  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
  • Manage network servers and technology tools, Set up accounts and workstations
  • Installation of IIS web server, Knowledge of fundamental networking concepts such as IP, Gateway, Subnet mask, Ping
  • Enterprise windows server roles including active directory services, DNS, Group Policy, DHCP, IIS
  • Manage the production support issue and see-through resolution, Handled OS troubleshooting issue
  • Creating Cluster for High Availability and Distributive Resource Scheduling
  • Implementing network and computer system policies
  • Responding to user requests and monitoring the performance of the system and server
  • Creating backup and recovery policies
  • Applying patches and upgrades when necessary
  • Storage Technologies: Worked on NAS storage and SAN storage
  • Veritas backup tool used
  • Protocols: TCP/IP, DNS, FTP, Telnet, SSL
  • Tools used: Service now, Dataone, Spuds, Routemaster, and Vmware workstation.

Education

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Skills

  • Windows Server Administrator

  • Azure Fundamental

  • Virtual machines
  • Virtual Networks (VNet)
  • Azure Active Directory (AAD)
  • Load balancing
  • Azure storages
  • Networking
  • Vnet Peering
  • Firewall
  • Traffic manager
  • App services
  • Azure Security (NSG)
  • Automation (PowerShell, Azure CLI)
  • Knowledge of Terraform

Personal Information

  • Date of Birth: 02/05/98
  • Nationality: Indian

Timeline

Senior Technical Support Engineer

PERSISTENT SYSTEM
03.2023 - 05.2024

DC Associate Engineer

Hexaware Technologies
03.2021 - 05.2023

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SHUBHANGI PITKESenior Technical Support Engineer