SHUBHANGI TIWARI
Ghaziabad
Summary
Seasoned Soft Skills Trainer with 15 Years of Experience | POSH Trainer| Certified Life Coach | Communication Coach| Teacher Trainer | Certified English Language Trainer | Student Empowerment Coach | Study Abroad Consultant | TTT Soft Skills Training | TTT Teacher Training | Interview Coach | Career Consultant
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Skill Trainer
Maxme
Delhi
10.2025 - Current
- Developed training materials that improved employee skills and knowledge application.
- Facilitated workshops that enhanced effective communication and teamwork among participants.
- Evaluated training programs to ensure alignment with job roles and address skill gaps.
- Collaborated with management to identify training needs and priorities.
- Implemented feedback mechanisms for continuous improvement of training modules.
- Coordinated schedules for training sessions across multiple departments.
- Identified individuals' strengths based on assessments and observations.
English as a Foreign Language Teacherr
Freelance
Pan India
10.2016 - Current
- Coordinated parent-teacher meetings to inform parents of student language progress and identify areas for improvement.
- Assessed students' initial language abilities to place them in appropriate levels of IELTS preparation classes.
- Prepared students for both the Academic and General Training modules, catering to varied career and immigration goals.
- Maintained up-to-date knowledge of IELTS exam criteria, ensuring course content remained relevant and effective.
- Monitored student progress through regular assessments, adapting teaching methods to suit individual learning styles.
- Motivated and supported students to overcome language barriers, fostering their confidence and success.
- Applied active listening to identify and solve problems, facilitate learning for students and build student confidence.
- Prepared examination documents to assess student abilities and track progress effectively.
Director
LE SMART STEP CLASSES
Ghaziabad
03.2016 - Current
- Oversaw recruitment, training, and development of staff, fostering a high-performance organisational culture.
- Managed client relationships to boost retention and maximise revenue.
- Engaged and finalized marketing strategies to enhance outreach effectiveness.
- Built partnerships with other agents, increasing client referral opportunities.
- Ensuring right counselling for successful admission in universities abroad.
- Maintained close liaison with target market to understand needs and preferences.
- Ensure the delivery of high quality service.
- Relationship building with multiple colleges.
- Planned training programme to expand team skills and drive performance.
- Completed training to enhance techniques and skills.
Soft Skill Trainer
FREE-LANCE
Ghaziabad
01.2016 - Current
- Designed and delivered comprehensive soft skills training programmes tailored to diverse organisational needs.
- Defining appropriate learning methodologies and approaches, content and evaluation strategy
- Assessing the strengths and weaknesses of employees to create specialised training for them
- Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignments
- Conducted needs assessments to identify training requirements and customise content accordingly.
- Established clear objectives for each training session, ensuring a focused and outcome-driven approach.
- Documented training progress and reported findings to operations team, ensuring alignment with objectives.
- Motivated and encouraged team, fostering a supportive environment for performance improvement.
- Facilitated engaging team-building activities that fostered collaboration and improved workplace dynamics.
- Summarising learning outcomes and creating reports to show the learning outcomes
- Promoted a culture of continuous learning and development within organisations.
- Collaborated with human resources to align training initiatives with overall company objectives.
Career Counselor
Leap Scholar
Delhi
01.2024 - 12.2025
- Provided comprehensive career counseling services to individuals of all ages and levels of experience.
- Guided students through career exploration and educational pathways, helping them align choices with personal goals.
- Assisted individuals in making informed career decisions by conducting assessments to identify skills, abilities, and interests, leading to clearer career paths.
- Conducted assessments to identify student strengths and career interests.
- Collaborated with educational institutions to expand and improve student internship opportunities, increasing access to practical experience.
Senior Lecturer
SRM UNIVERSITY
Ghaziabad
01.2014 - 03.2015
- Maintained student focus during lessons
- Providing attention to detailed curriculum
- Cultivated essential interpersonal skills among students
- Conducted workshops and seminars to support student development and skill enhancement.
- Created presentations to deliver lecture material in classroom and online learning environments.
- Designed, planned, and taught lectures aligned with curriculum requirements and exams to ensure student understanding.
- Facilitated connections between students and potential employers, enhancing job placement opportunities.
- Conducted regular training sessions on latest industry practices, keeping the team up-to-date.
Lecturer
INDIAN HOTEL ACADEMY
New Delhi
06.2011 - 12.2013
- Provide an explanation of the overall structure, subject matter and general expectations of the class by providing each student with a syllabus at the beginning of the semester.
- Make sure that the subject matter is presented effectively and content is readily accessible to students.
- Mentored students to support achievement of target grades.
- Supervised student projects to facilitate progress and encourage deeper learning through practical application.
- Prepared and adapted teaching materials, including handouts, booklets, and assessment papers, to support and foster student learning progress.
- Develop a class schedule consisting of daily lesson plans that include demonstrations, handouts and tests.
- Delivered training and placement services for students.
- Participated in faculty meetings, contributing to policy development and strategic planning for the department.
Admission Counselor
IIMT - OXFORD BROOKES UNIVERSITY
Gurugram
04.2010 - 05.2011
- Promoted admission openings through targeted outreach to increase student engagement.
- Advised students on application processes to improve submission quality and increase acceptance rates.
- Educate students on scholarships.
- Facilitated relationship building between students and academic institutions to strengthen support networks.
- Conduct orientation programmes.
- Manage student data.
- Communicate with universities.
- Perform personality analysis tests.
Front Desk Supervisor
The Park
09.2009 - 04.2011
- Managed reception area, greeting guests upon arrival and providing an exceptional first impression.
- Trained new reception staff, sharing knowledge and best practices to maintain service quality.
- Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
- Resolved guest issues promptly to improve customer experience.
- Addressed guest queries and provided expert advice on services and facilities, contributing to positive guest experiences.
- Coordinated with housekeeping to confirm room statuses, guaranteeing timely availability for new guests.
- Coordinated planning and execution of hotel events, enhancing guest satisfaction through attention to detail.
- Analyzed guest feedback to identify opportunities for operational improvements, fostering enhanced customer satisfaction.
Education
Bachelor - Education
Chaudhary Charan Singh University
Meerut, IN-UP2017
MBA - Human Resource Management
Sikkim Manipal University
Gangtok, IN-SK2013
Bachelor - Hotel Management & Catering Technology
GRAPHIC ERA UNIVERSITY
Dehradun12.2010
High school diploma - Science
TULSI RAM MAHESHWARI PUBLIC SCHOOL
Ghaziabad12.2006
Skills
- Curriculum development
- Language assessment
- Behavioral assessment
- Skills training
- Program implementation
- Effective communication
- Employee engagement
- Team motivation
- Motivation techniques
- Relationship building
- Empathetic listening
Personal Information
Certification
Certified POSH Trainer
Certified Life Coach
Certified British Council Language Trainer
Certified Pearson Trainer
Certified TOEFL Trainer, ETS Princeton, USA
Certified Life Coach
Certified British Council Language Trainer
Certified Pearson Trainer
Certified TOEFL Trainer, ETS Princeton, USA
Hobbies and Interests
- Interacting with people
- Handwriting analysis
- Cooking
- Watching movies
- Interacting with people
- Exploring various cultures
- Cooking
- Handwriting analysis
- Listening to music
- Explore new cultural activities
Websites, Portfolios and Profiles
https://www.linkedin.com/public-profile/settings?trk=d_flagship3_p…
Languages
- Hindi
- English
Accomplishments
- Jury Members in Inter School Debate Competition held in KN Modi Global School,
- Jury Member in Fancy Dress Competition in Daffodil Play School,
- Jury Member in Quilling Poetry Contest for consecutive 2 years,
- Attended Seminar on 'Beti Bachao Beti Padhao' as a Guest Of Honour in Surevin International School,
- Awarded as the Faculty of the Year from Association of Hospitality Professional in 2013,
- Awarded as 'Outstanding Performance in Event Management' in Hospitality Rendezvous 2012 through Mr. S. K. Bhatnagar in Indian Hotel Academy,
- Participated in 'Ferret out Concealed Stains' held in Amity School of Hospitality,
- Student's coordinator in 'Ebullience'09' held in Graphic Era University,
- Ranked IInd in group discussion in 'Ebullience'
- Event organizer in many inter-intra college events
- Team member in food stall at college fest named GRAFEST
- Editorial member of the 'Hospitality Buzz'
Timeline
Human Skill Trainer
Maxme
10.2025 - Current
Career Counselor
Leap Scholar
01.2024 - 12.2025
English as a Foreign Language Teacherr
Freelance
10.2016 - Current
Director
LE SMART STEP CLASSES
03.2016 - Current
Soft Skill Trainer
FREE-LANCE
01.2016 - Current
Senior Lecturer
SRM UNIVERSITY
01.2014 - 03.2015
Lecturer
INDIAN HOTEL ACADEMY
06.2011 - 12.2013
Admission Counselor
IIMT - OXFORD BROOKES UNIVERSITY
04.2010 - 05.2011
Front Desk Supervisor
The Park
09.2009 - 04.2011
Bachelor - Education
Chaudhary Charan Singh University
MBA - Human Resource Management
Sikkim Manipal University
Bachelor - Hotel Management & Catering Technology
GRAPHIC ERA UNIVERSITY
High school diploma - Science
TULSI RAM MAHESHWARI PUBLIC SCHOOL