Sharmila Michelle Doss
Bangalore
Summary
Results-driven professional seeking to leverage skills and expertise in a challenging environment. Proven ability to contribute effectively to organizational goals while achieving high levels of performance. Strong commitment to continuous improvement and professional development.
Experienced Learning and Development Specialist with over 12 years in training and facilitation across leading companies in Bangalore. Proven track record in enhancing language skills, sales retention, business communication, customer service, and soft skills programs. Adept at fostering new learning approaches to meet evolving organizational needs while maintaining high standards of quality and client engagement. Committed to cultivating a culture of excellence and responsiveness within teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Soft Skill Trainer (contract to hire)
Hewlett Packard Enterprise
08.2016 - Current
- Company Overview: (TEKsystems Parent Company)
- Soft Skill Screening and Interviewing potential job candidates
- New Hire Training for new joiners
- End-to-end co-ordination of training orders for Global regions
- Working with various stakeholders, to understand & analyse the various training needs for the specific businesses, work on these training requests
- Managing training material, distributing pre-work, and implementing evaluation surveys, arranging facilities, materials & security access for training courses
- To communicate & negotiate with concerned stakeholders for training logistics
- Creating monthly and quarterly reports for respective Business Units
- Audit and Feedback provided to existing Employees
- In Charge of Wellness activities for the Tower and all respective Business Units
- Anchoring and Speaking on Public Forums
- Content Development & Facilitating niche trainings
- LMS management
- (TEKsystems Parent Company)
Trainer/ Resource Augmentation (contract basis)
Athiya Organizational Competencies (P) Limited
11.2014 - 07.2016
- Companies trained at - Infosys (Mysore)
- Atkins
- McFadyen
- Cross Domain
- Mindtree
- Microsoft
Training and Quality Manager
Ekya InfoTech Pvt Ltd
05.2012 - 09.2014
- Company Overview: (Start Up)
- (Start Up)
Sales Trainer (On Contract)
Waikee Kee Bpo Solutions Pvt Ltd.
11.2011 - 04.2012
- Delivered customized presentations tailored to each team's specific needs based on market trends and customer preferences.
- Developed and implemented sales protocols and training programs, boosting employee education.
- Created and offered additional materials to enhance training.
- Monitored, evaluated and recorded training activities or program effectiveness.
Customer Care Representative
Aegis Limited
02.2009 - 12.2010
- Identified opportunities to upsell additional services when appropriate.
- Supported sales team members to drive growth and development.
- Promoted available products and services to customers during service, account management and order calls.
- Delivered customer support to high call load each shift.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries over the phone and via email.
Education
ICSE -
Tunbridge High School
Bangalore2nd PUC -
NIOS (National Institute Open Schooling)
Distance EducationDegree -
YBN University
Ranchi - Distance EducationSkills
- Employee training
- Curriculum development
- Stakeholder management
- Training evaluation
- Learning management system
- Public speaking
- Content development
- Workshop facilitation
- Performance assessment
- Team collaboration
- Reporting skills
- Relationship building
- Train-the-trainer programs
- Gamification in training
- Employee engagement
- Project management training
- Organizational development
Certification
- Certified Brainshark Content Writer
- KPMG Certified - Lean Six Sigma Green Belt
Voice Overs
Voice overs for a project I worked on, associated with Athiya Organizational Competencies called the IWB- (Interactive Whiteboard Interface)
Personal Information
- Date of Birth: 07/02/90
- Nationality: Indian
- Marital Status: Married
- Religion: Roman Catholic
Languages
English
Disclaimer
The information provided above is true and accurate to the best of my knowledge.
Timeline
Senior Soft Skill Trainer (contract to hire)
Hewlett Packard Enterprise
08.2016 - Current
Trainer/ Resource Augmentation (contract basis)
Athiya Organizational Competencies (P) Limited
11.2014 - 07.2016
Training and Quality Manager
Ekya InfoTech Pvt Ltd
05.2012 - 09.2014
Sales Trainer (On Contract)
Waikee Kee Bpo Solutions Pvt Ltd.
11.2011 - 04.2012
Customer Care Representative
Aegis Limited
02.2009 - 12.2010
ICSE -
Tunbridge High School
2nd PUC -
NIOS (National Institute Open Schooling)
Degree -
YBN University
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